Specialist, Shared Service, AR

Entegris; Bayan Lepas; On-site; MYR 67,000 - 100,000; Full time

Job summary

Entegris is seeking a results-driven Specialist, Shared Service, AR to manage our US-region accounts receivable portfolio. The role focuses on minimizing bad debt, improving cash flow, and sustaining strong customer relationships across a diverse customer base.

The ideal candidate will monitor accounts, resolve disputes, and maintain precise records while aligning with US timelines and regulations. Proficiency in Excel and ERP systems, and fluency in English are essential for success.

Qualifications

• Experience in Collections or Accounts Receivable, preferably supporting US customers.
• Fluent in English with strong written and verbal communication.
• Proficiency in Microsoft Excel and ERP systems to manage data, aging, and reporting.

Responsibilities

• Proactively monitor and manage assigned customer accounts to ensure timely payment of invoices.
• Serve as the primary contact for collection inquiries and follow up on overdue payments by phone and email.
• Maintain accurate records of collection activities, communications, and outcomes.
• Investigate and resolve billing discrepancies, payment disputes, short payments, and unapplied cash with internal teams.
• Prepare reports on collections activities, aging, DSO, cash collections performance, and high-risk accounts.
• Perform customer account reconciliations and resolve outstanding issues promptly.
• Identify delinquent or high-risk accounts and escalate per policy.
• Ensure collection activities comply with US regulations, company policies, and controls.
• Build positive customer relationships while achieving collection targets.
• Participate in month-end activities, audits, process improvements, and ad hoc projects.

Skills

Collections experience

Communication skills

Negotiation

Fluent in English

US hours compatibility

Tools

Microsoft Excel

ERP systems

Job description

Job Title

Specialist, Shared Service, AR

Job Description

Job Summary

We are looking for a results-driven and proactive Collections Specialist to manage our accounts receivable portfolio for the United States (US) region. The ideal candidate will be responsible for minimizing bad debt, improving cash flow, and maintaining strong customer relationships across a diverse environment.

Key Responsibilities

• Proactivelymonitorand manage assigned customer accounts to ensuretimelypayment of outstanding invoices.
• Serve as the primary point of contact for all collection-related inquiries and follow up on overdue payments via phone and email.
• Maintainaccuraterecords of collection activities, customer communications, andcollectionoutcomes.
• Investigate and resolve billing discrepancies, payment disputes, short payments, and unapplied cash with internal stakeholders.
• Prepare reports on collection activities, aging analysis, DSO, cash collections performance, and high-risk accounts.
• Perform customer account reconciliations and resolve outstanding issues promptly.
• Identifydelinquent or potentially high-risk accounts and elevate according to company policy.
• Ensure collection activities comply with applicable US regulations, company policies, and internal controls.
• Establish andmaintainpositive customer relationships while achieving collection targets.
• Participate in month-end activities, audits, process improvements, and ad hoc projects.

Requirements

• Able to work following US business hours (preferred support for US time zones).
• Proven experience in Collections or Accounts Receivable, preferably supporting US customers.
• Strong verbal and written communication skills.
• Strong negotiation, problem-solving, and dispute resolution skills.
• Ability to work independently and meet deadlines.
• Proficiencyin Microsoft Excel and ERP systems is preferred.
• Fluent in English.
• Experience with aging management, cash application follow-up, and credit risk assessment is an advantage.