Specialist, Shared Service, AR

4050 Entegris Malaysia SDN Bhd; Bayan Lepas; On-site; MYR 67,000 - 112,000; Full time

Job summary

Entegris Malaysia SDN Bhd in Penang is seeking a Specialist, Shared Service - AR to manage accounts receivable for US customers. You will monitor overdue invoices, contact customers, and ensure timely payments.

The role requires strong communication, negotiation, and problem-solving skills, with proficiency in Excel and ERP systems. You will contribute to cash flow improvements while maintaining solid customer relationships.

Qualifications

• Proven experience in Collections or Accounts Receivable, preferably supporting US customers.
• Strong verbal and written communication skills.
• Excellent negotiation, problem-solving and dispute resolution abilities.
• Ability to work independently and meet deadlines.

Responsibilities

• Proactively monitor and manage assigned customer accounts to ensure timely payment of invoices.
• Serve as the primary contact for collection inquiries and follow up on overdue payments via phone and email.
• Maintain accurate records of collection activities and outcomes.
• Investigate and resolve billing discrepancies, payment disputes, and unapplied cash.
• Prepare reports on aging, DSO, cash collections, and high-risk accounts.
• Perform customer account reconciliations and resolve issues promptly.
• Identify delinquent or high-risk accounts and escalate per policy.
• Ensure activities comply with US regulations, company policies, and controls.
• Build positive customer relationships while achieving collection targets.
• Participate in month-end activities, audits, process improvements, and ad hoc projects.

Skills

Collections / AR experience

Verbal and written communication

Negotiation

Problem-solving

Dispute resolution

Independent work ethic

Tools

Microsoft Excel

ERP systems

Job description

Job Title: Specialist, Shared Service, AR

Job Summary: We are looking for a results-driven and proactive Collections Specialist to manage our accounts receivable portfolio for the United States (US) region. The ideal candidate will be responsible for minimizing bad debt, improving cash flow, and maintaining strong customer relationships across a diverse environment.

Key Responsibilities:

• Proactively monitor and manage assigned customer accounts to ensure timely payment of outstanding invoices.
• Serve as the primary point of contact for all collection-related inquiries and follow up on overdue payments via phone and email.
• Maintain accurate records of collection activities, customer communications, and collection outcomes.
• Investigate and resolve billing discrepancies, payment disputes, short payments, and unapplied cash with internal stakeholders.
• Prepare reports on collection activities, aging analysis, DSO, cash collections performance, and high-risk accounts.
• Perform customer account reconciliations and resolve outstanding issues promptly.
• Identify delinquent or potentially high-risk accounts and escalation according to company policy.
• Ensure collection activities comply with applicable US regulations, company policies, and internal controls.
• Establish and maintain positive customer relationships while achieving collection targets.
• Participate in month-end activities, audits, process improvements, and ad hoc projects.

Requirements:

• Able to work following US business hours (preferred support for US time zones).
• Proven experience in Collections or Accounts Receivable, preferably supporting US customers.
• Strong verbal and written communication skills.
• Strong negotiation, problem-solving, and dispute resolution skills.
• Ability to work independently and meet deadlines.
• Proficiency in Microsoft Excel and ERP systems is preferred.
• Fluent in English.
• Experience with aging management, cash application follow-up, and credit risk assessment is an advantage.

At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it. People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better. Learn more about why people enjoy working at Entegris.