Specialist, Renewal Sales (Advisor)

Concentrix Experts Colombia S.A.S.; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. in Kuala Lumpur is seeking a Specialist, Renewal Sales (Advisor) to drive contract renewals and grow revenue by identifying upsell opportunities. You will manage high-volume customer interactions via phone and email and articulate the value of our client's offerings.

You will maintain CRM records, provide weekly and quarterly forecasts, develop product knowledge, and work closely with a Sales Manager to deliver a professional customer experience.

Responsibilities

• Sell renewals and identify upsell opportunities.
• Provide accurate weekly, monthly, and quarterly forecasts.
• Maintain CRM records for customers, sales, and engagements.
• Collaborate with Sales Manager and team to ensure a professional customer experience.
• Parse customer interactions via phone and email, with outbound focus.
• Build relationships with partners to support retention and revenue growth.
• Analyze sales performance and customer trends for improvements.

Skills

Sales

Renewals

Forecasting

CRM

Excel

Customer engagement

Tools

CRM system

Job description

Job Title: Specialist, Renewal Sales (Advisor)

Job Description

• The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services and identifying upsell opportunities.
• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Develop strong product knowledge and technical understanding of services to assess client requirements and recommend appropriate solutions.
• Initiate actions to resolve customer concerns and overcome roadblocks impacting customer satisfaction or product adoption.
• Manage competitive pressures, address objections, and implement retention strategies to retain existing customers and acquire new business.
• Manage a high volume of customer interactions through phone and email, with the majority of communications being outbound.
• Work closely with your team and management to deliver a professional and positive customer experience during all customer and prospect interactions.
• Maintain accurate and up-to-date records in the CRM system to ensure all customer, sales, and engagement data is captured.
• Execute various sales motions, including lead qualification, lead conversion, customer health checks, customer advocacy, contract renewals, and voice-of-customer activities.
• Work collaboratively with a team and report directly to a Sales Manager. Utilize advanced Microsoft Excel functions such as VLOOKUP, XLOOKUP, Pivot Tables, and data analysis tools for sales tracking, forecasting, reporting, and business insights.
• Build, manage, and maintain relationships with channel partners, resellers, distributors, and strategic business partners to support customer retention, drive revenue growth, and maximize business opportunities.
• Analyze sales performance, customer trends, and partner performance metrics to identify opportunities for process improvement and business growth.

Location

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements

English

Time Type

Full time