Specialist, Renewal Sales (Advisor)

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Concentrix Kuala Lumpur is seeking a Specialist, Renewal Sales (Advisor) to drive renewals, upsell opportunities, and maintain customer relationships. You will deliver accurate forecasts, develop product knowledge, and maintain CRM records while collaborating with a Sales Manager and channel partners to achieve revenue targets.

The role emphasizes high-volume outbound engagement via phone and email, leveraging advanced Excel functions for data insights and performance metrics, while ensuring a

Qualifications

• Experience in selling renewals and upsell opportunities.
• Ability to forecast weekly, monthly, and quarterly results.
• Strong product knowledge and technical understanding of services.

Responsibilities

• Sell renewals and services; identify upsell opportunities.
• Maintain high-volume customer interactions via phone and email.
• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Maintain CRM records for customers, sales, and engagement data.
• Collaborate with Sales Manager and channel partners to drive revenue.

Skills

Sales

Renewals

Forecasting

CRM

Excel (Advanced)

VLOOKUP

XLOOKUP

Pivot Tables

Data analysis

Tools

CRM system

Excel (Advanced)

Job description

## Specialist, Renewal Sales (Advisor)Apply: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara: Full time: Posted Today: R1780732Job Title:Specialist, Renewal Sales (Advisor)Job DescriptionThe Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.* Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services and identifying upsell opportunities.* Provide accurate weekly, monthly, and quarterly sales forecasts.* Develop strong product knowledge and technical understanding of services to assess client requirements and recommend appropriate solutions.* Initiate actions to resolve customer concerns and overcome roadblocks impacting customer satisfaction or product adoption.* Manage competitive pressures, address objections, and implement retention strategies to retain existing customers and acquire new business.* Manage a high volume of customer interactions through phone and email, with the majority of communications being outbound.* Work closely with your team and management to deliver a professional and positive customer experience during all customer and prospect interactions.* Maintain accurate and up-to-date records in the CRM system to ensure all customer, sales, and engagement data is captured.* Execute various sales motions, including lead qualification, lead conversion, customer health checks, customer advocacy, contract renewals, and voice-of-customer activities.* Work collaboratively with a team and report directly to a Sales Manager. Utilize advanced Microsoft Excel functions such as **VLOOKUP, XLOOKUP, Pivot Tables, and data analysis tools** for sales tracking, forecasting, reporting, and business insights.* Build, manage, and maintain relationships with **channel partners, resellers, distributors, and strategic business partners** to support customer retention, drive revenue growth, and maximize business opportunities.* Analyze sales performance, customer trends, and partner performance metrics to identify opportunities for process improvement and business growth.Location:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:EnglishTime Type:Full time### About Us# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.