Specialist, Customer Acquisition (Indonesia Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 42,000 - 54,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a Specialist, Customer Acquisition (Indonesia Speaker) to demonstrate value of client products and services through proactive engagement and renewal activity. You will drive outbound outreach, manage high-volume contacts, and collaborate with the Sales Manager to ensure a professional customer experience.

The role requires strong communication, product knowledge, and the ability to manage CRM data across weekly to quarterly forecasts.

Qualifications

• Experience in sales or customer acquisition.
• Strong communication skills.
• Ability to manage high-volume outbound outreach.

Responsibilities

• Provide accurate weekly/monthly/quarterly sales forecast.
• Mastery of product knowledge and technical understanding to assess client requirements.
• Initiate steps to address customer concerns blocking satisfaction or usage.
• Manage external competitive pressures and handle objections to retain or win customers.
• Handle a high volume of customer contacts via phone and email (outbound focus).
• Collaborate with team and Sales Manager to deliver a professional customer experience.
• Maintain the CRM to capture all relevant data.
• Undertake sales motions including lead qualification, lead conversion, health checks, and contract renewals.
• Report to a Sales Manager.

Skills

Forecasting

CRM proficiency

Lead qualification

Product knowledge

Outbound communication

Tools

CRM system

Job description

Job Title:
Specialist, Customer Acquisition (Indonesia Speaker)

Job Description
Job Description Summary
The Specialist, Customer Acquisition is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara