Specialist, Customer Acquisition (Korean Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Concentrix Malaysia is seeking a Specialist, Customer Acquisition (Korean Speaker) to drive revenue through outbound sales and effective customer engagement. You will manage leads, forecast results, and articulate product value while maintaining CRM data accuracy.

Collaborating with the Sales Manager and team, you will address customer concerns, handle objections, and ensure a professional experience for all customers and prospects.

Qualifications

• Experience in B2B/B2C sales and renewals.
• Strong communication and objection handling.
• Ability to forecast and manage multiple contacts daily.

Responsibilities

• Provide accurate weekly, monthly, quarterly sales forecast.
• Mastery of product knowledge and technical understanding of services.
• Initiate steps to help customer concerns/roadblocks.
• Manage external competitive pressures and handle objections.
• Manage high volume of customer contacts through phone and email daily.
• Work with team and management to provide a professional experience during all interactions.
• Maintain the customer management system (CRM) to ensure data capture.
• Undertake sales motions including lead qualification, conversion, health checks, renewals.
• Work with a team and report directly to a Sales Manager.

Skills

Korean language

Outbound sales

Customer engagement

Tools

CRM software

Job description

Job Title

Specialist, Customer Acquisition (Korean Speaker)

Job Description Summary

The Specialist, Customer Acquisition is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Provide accurate weekly/ monthly/ quarterly sales forecast


• Mastery of product knowledge and technical understanding of services to assess client requirements


• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage


• Manage external competitive pressures and handle objections to retain customers or win new customers


• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound


• Work with your team and management to provide a professional experience during all interactions with customers and prospects


• Maintain the customer management system (CRM) to ensure all relevant data is captured


• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts


• Work with a team and report directly to a Sales Manager

Location

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara