Specialist Customer Acquisition

Convergys; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a Specialist Customer Acquisition to drive outbound sales and renewals, engaging with customers via phone and email. The role emphasizes delivering product value, maintaining CRM data, and achieving forecasted sales targets.

The position requires strong communication, ability to handle objections, and a passion for acquiring and retaining customers. Based in Wisma Mont Kiara, the role is on-site and team-driven.

Qualifications

• Experience with high-volume outbound calls and emails.
• Proficiency with CRM systems and data capture.
• Ability to forecast weekly/monthly/quarterly sales.
• Experience selling or renewing contracts.

Responsibilities

• Demonstrate value of products through customer engagement.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Manage CRM data and customer records.
• Handle objections to retain customers or win renewals.
• Engage in outbound sales motions to generate leads.

Skills

Outbound sales

CRM proficiency

Forecasting

Lead qualification

Contract renewal

Job description

## Specialist Customer AcquisitionApplylocations: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiaraposted on: Posted Todayjob requisition id: R1746667Job Title:Specialist Customer AcquisitionJob DescriptionThe Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.* Provide accurate weekly/ monthly/ quarterly sales forecast* Mastery of product knowledge and technical understanding of services to assess client requirements* Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage* Manage external competitive pressures and handle objections to retain customers or win new customers* Manage high volume of customer contacts through phone and email each day – majority of communication is outbound* Work with your team and management to provide a professional experience during all interactions with customers and prospects* Maintain the customer management system (CRM) to ensure all relevant data is captured* Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts* Work with a team and report directly to a Sales ManagerLocation:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:Time Type:### About Us# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.