Specialist, Customer Success

Convergys; Kuala Lumpur; On-site; MYR 50,000 - 75,000; Full time

Job summary

Concentrix is seeking a Specialist, Customer Success in Kuala Lumpur to nurture relationships across the customer lifecycle. You will manage daily customer contacts via phone and email, verify data, and conduct regular health checks to measure satisfaction and value.

Strong product knowledge helps you address objections and drive positive outcomes. You will document feedback, liaise with teams, and promote a positive customer experience, ensuring engagement and retention in a fast-paced

Qualifications

• Experience handling high volume customer communications via phone and email.
• Ability to gather and relay customer feedback and product questions clearly.
• Strong product knowledge and proactive problem solving to support customers.

Responsibilities

• Manage high volume of customer contacts and communications through phone and email daily.
• Use search and productivity tools to verify contact information accuracy.
• Conduct health checks at recurring intervals to gauge product satisfaction and value.
• Document and track qualitative feedback and measurements through surveys, calls and emails.

Skills

English

Japanese

Job description

## Specialist, Customer SuccessApply: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara: Japan - Alloc Use Only: Full time: Posted Today: R1759295Job Title:Specialist, Customer SuccessJob DescriptionThe Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.* Manage high volume of customer contacts and communications through phone and email each day ( 20+ daily activities / calls and emails )* Use contact search and productivity tools to verify contact information is accurate* Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion* Develop a level of product knowledge to speak intelligently to customers and address specific objections* Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems* Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, \"Voice of the Customer\"* Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage* Work with teams and management to promote a positive customer experienceLocation:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:English, Japanese (Required)Time Type:Full time### About Us# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.