Associate, Customer Acquisition

Convergys; Kuala Lumpur; On-site; MYR 39,000 - 56,000; Full time

Job summary

A leading customer engagement firm in Kuala Lumpur is seeking an Associate for Customer Acquisition. The role involves selling and renewing contracts while effectively engaging with customers. Ideal candidates should have strong communication skills and the ability to handle a high volume of customer contacts daily. This full-time position emphasizes achieving sales quotas and maintaining comprehensive customer records. The company offers an exciting environment to develop your sales career.

Qualifications

• Demonstrate value and benefits of products through customer engagement.
• Focus on selling and/or renewing contracts.
• Articulate product value to customers.

Responsibilities

• Achieve revenue-based quota by selling renewals/services.
• Provide accurate sales forecasts weekly/monthly/quarterly.
• Handle objections to retain or win new customers.
• Lead qualification, lead conversion, and health checks as part of sales motions.

Skills

Customer engagement

Sales forecasting

Product knowledge

Communication skills

Customer relationship management (CRM)

Job description

Associate, Customer Acquisition page is loaded## Associate, Customer Acquisitionlocations: MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIOtime type: Full timeposted on: Posted Todayjob requisition id: R1712775Job Title:Associate, Customer AcquisitionJob DescriptionThe Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.* Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities* Provide accurate weekly/ monthly/ quarterly sales forecast* Mastery of product knowledge and technical understanding of services to assess client requirements* Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage* Manage external competitive pressures and handle objections to retain customers or win new customers* Manage high volume of customer contacts through phone and email each day – majority of communication is outbound* Work with your team and management to provide a professional experience during all interactions with customers and prospects* Maintain the customer management system (CRM) to ensure all relevant data is captured* Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts* Work with a team and report directly to a Sales ManagerLocation:MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIOLanguage Requirements:Time Type:Full time# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.