Specialist, Account Manager ( Korean Speaker)

Concentrix Corporation; Kuala Lumpur; Sur place; MYR 90 000 - 150 000; Plein temps

Résumé du poste

Concentrix in Kuala Lumpur is seeking a Specialist, Account Manager (Korean Speaker) to oversee complex client accounts and ensure strong relationships with clients. You will renew, expand, and convert services for existing customers, manage end-to-end service delivery, and work with multiple partners to meet revenue quotas.

The role requires a Korean language capability, strong data-driven decision making, and the ability to handle escalated issues while driving client satisfaction and growth

Responsabilités

• Oversee management of client accounts and develop processes for strong client relationships.
• Renew, expand, and convert services within the existing customer base.
• Handle escalated issues and ensure client satisfaction.

Description du poste

## Specialist, Account Manager ( Korean Speaker)Applylocations: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiaratime type: Full timeposted on: Posted Todayjob requisition id: R1743219Job Title:Specialist, Account Manager ( Korean Speaker)Job DescriptionThe Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable* + Ensure that client's customers are satisfied with our client's services and resolve escalated issues + Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals + Evaluate our client's customer needs and propose potential solutions + Be a single contact for our client's customer + Use data to fix customer concerns/roadblocks prohibiting satisfaction + Manage external competitive pressures and handle objections + Work with multiple partners, building relationships with decision-makers at all levels + Manage sales territory and achieving monthly quotas + Negotiate in tough situations + Identify risk and barriers to success; develop contingency plans + Identify opportunities for additional product or service sales + Use data to help influence buying/renewal process + Work with a team and report directly to a Sales ManagerLocation:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:Time Type:Full time### About Us# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.