Specialist, Sales Development (English Speaker)

Convergys; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A global technology company is seeking a Specialist in Sales Development in Kuala Lumpur to optimize partner-led leads and drive efficient pipeline creation. The role involves working with BDR teams for marketing qualified leads, conducting outbound sales outreach, and maintaining data accuracy in CRM systems like Salesforce. Ideal candidates should have sales experience, strong communication skills, and the ability to engage potential clients effectively. This is a great opportunity to be part of a team dedicated to improving client connections.

Qualifications

• Experience in sales or lead generation roles.
• Ability to maintain data accuracy and follow up on leads.
• Strong communication skills for engaging with potential clients.

Responsibilities

• Qualify and accelerate partner-led opportunities.
• Coordinate closely with BDR teams on marketing-generated leads.
• Conduct outbound outreach to identify new business opportunities.

Skills

Sales techniques

Lead generation

Data management

Communication skills

Tools

Salesforce

Job description

Specialist, Sales Development (English Speaker) page is loaded## Specialist, Sales Development (English Speaker)locations: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razakposted on: Posted Todayjob requisition id: R1722148Job Title:Specialist, Sales Development (English Speaker)Job DescriptionAs a Lead Generation Representative (LGR), you will play a crucial role in identifying new opportunities, optimizing partner-led leads, and accelerating low-value deals. Working closely with our channel ecosystem and inside sales teams, you’ll help drive efficient pipeline creation and improve the win rate across SMB accounts — ensuring we connect the right solution to the right customer, faster**Partner Opportunity Optimization**· Qualify and accelerate partner led opportunities.· Collaborate closely with partners and channel managers to drive higher win rates and shorten sales cycles.· SFDC Hygiene - ensure data accuracy and follow up on aged opportunities· Delegation of current opportunities ( SS1-to SS3 ) for x threshold ( SS1-SS7) for opportunities below the agreed threshold.· Deliver structured feedback loops to improve partner lead quality and engagement.· Develop and codify best practices and sales workflows for interactions with the pilot countries.**Conversion and Follow-Up of Marketing Qualified Leads (MQLs)**· Close coordination with BDR teams to support the progression of marketing-generated leads, with particular emphasis on low-value opportunities assigned directly to the channel.· Receipt and management of Marketing Qualified Leads (MQLs) handed over by BDRs, ensuring timely follow-up and appropriate routing for further qualification or partner engagement.· Delegation of current opportunities (SS1-to SS3) for x threshold ( SS1-SS7) for opportunities below the agreed threshold.**Proactive Opportunity Hunting**· Identify and engage new business opportunities across the SMB and unattended customer segments through daily outbound outreach (phone, email, LinkedIn, etc.).· Research accounts to understand their needs, key contacts, and buying triggers.· Develop a strong understanding of our product offerings and tailor messaging to address the unique needs of smaller organizations. Explainproducts/solutions and value proposition to businesses of different verticals and explain how they address client needs.· Execution of outbound prospecting campaigns aligned with the Geo’s ( IB Campaigns, NPI sales, VME Campaigns, etc.).· Develop sales plans, recovery plans in agreement with the country sales and channel.· Build new opportunities in unattended accounts, follow up, ensure partner delegation and closing depending on agreed threshold**Sales Process & CRM Discipline**· Maintain high standards of Data Management & CRM hygiene, ensuring all opportunity data is updated, complete, and actionable. Maintain accurate records of all calls, leads, and customer interactions in the CRM system (e.g., Salesforce).· Track and analyse opportunity progression, lead aging, and conversion metrics.· Support faster close cycles for low-value (20K-50K USD) SMB deals.· Ensure seamless handoff to account managers or inside sales reps with full context.Location:MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun RazakLanguage Requirements:Time Type:# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.