Associate, Customer Acquisition (Advisor)

Convergys; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Concentrix is seeking an Associate, Customer Acquisition (Advisor) in Kuala Lumpur to drive sales through outbound engagement, renewals, and upsell opportunities. You will manage customer data in the CRM, forecast performance, and work with your team to meet revenue quotas.

You will handle a high volume of calls and emails daily, articulate product value, address obstacles, and collaborate with the Sales Manager to deliver a professional customer experience.

Qualifications

• Experience in outbound sales and renewals.
• Experience using CRM systems to manage customer data.
• Strong communication and negotiation skills.
• Fluent in English; Malay language beneficial.

Responsibilities

• Sell renewals/services and upsell opportunities.
• Maintain CRM data and capture customer interactions.
• Provide accurate weekly/monthly/quarterly forecasts.
• Report to Sales Manager and collaborate with team.

Skills

Sales

Lead qualification

Forecasting

Communication

Objection handling

Tools

CRM system

Job description

Associate, Customer Acquisition (Advisor)

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities Provide accurate weekly/ monthly/ quarterly sales forecast Mastery of product knowledge and technical understanding of services to assess client requirements Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage Manage external competitive pressures and handle objections to retain customers or win new customers Manage high volume of customer contacts through phone and email each day – majority of communication is outbound Work with your team and management to provide a professional experience during all interactions with customers and prospects Maintain the customer management system (CRM) to ensure all relevant data is captured Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts Work with a team and report directly to a Sales Manager

Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements: English

Time Type: Full time

2026-10-02

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.