Specialist, Customer Acquisition

Convergys; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

A global technology and services leader is seeking an Account Manager to develop and maintain strong relationships with key partners and resellers. The successful candidate will be the primary point of contact for assigned partners, conducting regular business reviews and supporting partners through the sales cycle. Strong skills in relationship management and sales strategies are essential for success in this role, which requires fluency in English. This full-time position is based in Kuala Lumpur, Malaysia.

Qualifications

• Experience in managing partner relationships and sales.
• Ability to conduct business reviews and align goals.
• Strong communication skills in English.

Responsibilities

• Develop and maintain relationships with key partners.
• Conduct regular business reviews to assess performance.
• Monitor and track partner performance against KPIs.
• Support partners through the entire sales cycle.
• Monitor partner performance against KPIs and take corrective actions where required.
• Drive partner-led sales motions and support partners through the entire sales cycle.
• Coordinate training programs, workshops, and certifications for partners.
• Use CRM tools to track partner engagements, opportunities, and overall business health.

Skills

Relationship management

Sales strategies

KPI monitoring

CRM tools usage

CRM software

Tools

CRM software

Job description

Job Title:Specialist, Account ManagerJob Description* Develop and maintain strong relationships with key partners, resellers, distributors, and strategic alliances.* Serve as the primary point of contact for assigned partners.* Conduct regular business reviews to align goals, performance, and action plans.* Create joint business plans with partners to drive pipelines, revenue, and market expansion.* Identify opportunities for upselling, cross-selling, and co-selling with partners.* Monitor partner performance against agreed KPIs and take corrective actions where required.* Drive partner-led sales motions and support partners through the entire sales cycle.* Collaborate with internal sales teams to co-sell into key accounts.* Forecast partner revenue accurately and track ongoing deal progress.* Equip partners with product, technical, and sales knowledge needed to be successful.* Coordinate training programs, workshops, and certifications.* Ensure partners understand product updates, competitive positioning, and value propositions.* Work with partners to develop and execute co-marketing campaigns.* Promote partner-led events, webinars, and demand-generation activities.* Support partners in building strong market presence and brand alignment.* Ensure partners adhere to company policies, programs, and compliance requirements.* Manage partner onboarding processes to ensure smooth activation.* Use CRM tools to track partner engagements, opportunities, and overall business health.* Work closely with sales, marketing, finance, operations, and support teams to deliver a seamless partner experience.* Provide partner feedback to product and leadership teams for continuous improvement.Location:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:English (Required)Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.