Specialist, Customer Acquisition

Convergys; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Convergys in Kuala Lumpur is looking for a Specialist in Customer Acquisition. This role involves demonstrating the value of client products through customer engagement, developing strong partner relationships, and driving revenue through collaboration. Responsibilities include forecasting partner revenues, coordinating training, and ensuring compliance with company policies. The ideal candidate will have strong sales and relationship management skills. This is a full-time position based in Kuala Lumpur.

Qualifications

• Proven experience in customer engagement and sales.
• Ability to develop and maintain strong partner relationships.
• Experience in using CRM tools for tracking.

Responsibilities

• Demonstrate the value and benefits of products/services to customers.
• Develop business plans with partners to drive revenue.
• Forecast partner revenue accurately and track deal progress.
• Coordinate training programs and workshops for partners.

Skills

Customer engagement

Relationship management

Sales strategy

CRM software

Job description

## Specialist, Customer AcquisitionApplylocations: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiaratime type: Full timeposted on: Posted Todayjob requisition id: R1723475Job Title:Specialist, Customer AcquisitionJob DescriptionThe Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.* Develop and maintain strong relationships with key partners, resellers, distributors, and strategic alliances.* Serve as the primary point of contact for assigned partners.* Conduct regular business reviews to align goals, performance, and action plans.* Create joint business plans with partners to drive pipelines, revenue, and market expansion.* Identify opportunities for upselling, cross-selling, and co-selling with partners.* Monitor partner performance against agreed KPIs and take corrective actions where required.* Execute MQL lead as assigned to respective countries.* Drive partner-led sales motions and support partners through the entire sales cycle.* Collaborate with internal sales teams to co-sell into key accounts.* Forecast partner revenue accurately and track ongoing deal progress.* Equip partners with product, technical, and sales knowledge needed to be successful.* Coordinate training programs, workshops, and certifications.* Ensure partners understand product updates, competitive positioning, and value propositions.* Work with partners to develop and execute co-marketing campaigns.* Promote partner-led events, webinars, and demand-generation activities.* Support partners in building strong market presence and brand alignment.* Ensure partners adhere to company policies, programs, and compliance requirements.* Manage partner onboarding processes to ensure smooth activation.* Use CRM tools to track partner engagements, opportunities, and overall business health.* Work closely with sales, marketing, finance, operations, and support teams to deliver a seamless partner experience.* Provide partner feedback to product and leadership teams for continuous improvement.Location:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:English (Required)Time Type:Full time2026-05-31### About Us# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.