Specialist, Partner Success

Convergys; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global technology services leader based in Kuala Lumpur is seeking a Specialist in Partner Success. This role focuses on enhancing the sales process through relationship management with strategic partners. Key responsibilities include improving customer retention, conducting consultative reviews, and providing training to sales teams. The ideal candidate will demonstrate strong analytical skills, a proficiency in managing CRM systems, and a commitment to increasing client satisfaction. This position is full-time with significant engagement through phone and email.

Qualifications

• Experience with sales processes and customer engagement.
• Ability to analyze data and identify at-risk customers.
• Strong communication skills for managing customer relationships.

Responsibilities

• Manage relationships with channel partners to drive sales.
• Conduct sales forecasts and consultative reviews.
• Create and deliver training and best practices to the sales team.

Skills

Customer retention

Sales forecasting

Relationship management

Data analysis

CRM management

Job description

Specialist, Partner Success page is loaded## Specialist, Partner Successlocations: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiaratime type: Full timeposted on: Posted Todayjob requisition id: R1691739Job Title:Specialist, Partner SuccessJob DescriptionThe Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.* Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts* Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners* Conduct monthly/quarterly consultative reviews and health checks analyzing our needs* Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers* Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.* Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams* Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business* Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products* Manage high volume of customer contacts through phone and email each day* Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience* Maintain a high level of CRM hygiene to ensure all relevant data is captured* May potentially attend vendor eventsLocation:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.