Spa & Wellness Operations Leader — Multi-Outlets

INTAN SETIA ENTERPRISE; Kuala Lumpur; On-site; MYR 85,000 - 110,000; Full time

Job summary

INTAN SETIA ENTERPRISE in Kuala Lumpur is seeking an experienced Spa & Wellness Operations Manager to oversee daily operations across a growing chain of massage and wellness centres. You will ensure consistency, SOP compliance and profitability while leading a team across multiple outlets.

The role requires strong leadership, sales focus, and exceptional customer service skills, with travel between outlets in Kuala Lumpur. Fluency in English, Bahasa Malaysia and Mandarin is preferred.

Qualifications

• Minimum 5 years of experience in operations / outlet / branch management.
• Experience managing multiple outlets / branches is an advantage.
• Experience in spa, wellness, beauty, hospitality, F&B or retail chain operations is an added advantage.
• Strong leadership and people management skills.
• Strong sales and KPI management ability.
• Excellent communication and problem-solving skills.
• Ability to work independently and make practical operational decisions.
• Willing to travel between outlets in Kuala Lumpur.
• Proficient in English, Bahasa Malaysia and Mandarin.

Responsibilities

• Oversee daily operations of multiple massage/wellness outlets.
• Ensure SOPs, standards and service procedures are followed.
• Monitor outlet cleanliness, facilities, equipment and customer experience.
• Recruit, train, coach and manage outlet staff.
• Monitor attendance, discipline and productivity of staff.
• Track sales performance and set outlet KPIs and targets.
• Develop strategies to improve revenue and customer retention.
• Monitor customer feedback and online reviews.
• Prepare regular reports on sales, KPIs, staff and expenses.

Skills

Leadership

People management

Sales & KPI management

Communication

Problem-solving

Independent decision making

Travel readiness

Job description

INTAN SETIA ENTERPRISE in Kuala Lumpur is seeking an experienced Spa & Wellness Operations Manager to oversee daily operations across a growing chain of massage and wellness centres. You will ensure consistency, SOP compliance and profitability while leading a team across multiple outlets.

The role requires strong leadership, sales focus, and exceptional customer service skills, with travel between outlets in Kuala Lumpur. Fluency in English, Bahasa Malaysia and Mandarin is preferred.