Spa & Gallery Experience Lead

Banyan Group; George Town; On-site; MYR 60,000 - 100,000; Full time

Job summary

Banyan Group is seeking a dedicated Spa Operations Manager in Penang, Malaysia. The role oversees daily spa operations, treatment rooms, wellness facilities, and guest services to uphold Banyan Group standards.

You will lead a team to deliver personalized guest experiences, handle feedback and develop innovative wellness programs while ensuring top service quality and health & safety compliance.

Responsibilities

• Oversee daily spa operations including treatment rooms, wellness facilities, retail gallery and guest services.
• Ensure all treatments and services are delivered professionally, efficiently and to Banyan Group standards.
• Monitor inventory, product usage and procurement of spa supplies.
• Deliver exceptional and personalized guest experiences.
• Handle guest feedback, complaints and service recovery professionally.
• Develop innovative wellness programs and signature spa experiences.
• Ensure service quality standards are consistently achieved.
• Recruit, train, coach and motivate spa associates.
• Build and maintain a productive, engaged and service-oriented team.
• Ensure compliance with company policies and health and safety standards.

Job description

Banyan Group is seeking a dedicated Spa Operations Manager in Penang, Malaysia. The role oversees daily spa operations, treatment rooms, wellness facilities, and guest services to uphold Banyan Group standards.

You will lead a team to deliver personalized guest experiences, handle feedback and develop innovative wellness programs while ensuring top service quality and health & safety compliance.