Spa Operations Lead: Guest Experience & Team Leadership

Banyan Group; George Town; On-site; MYR 50,000 - 70,000; Full time

Job summary

Banyan Group is seeking a Spa Operations Supervisor in Malaysia to oversee day-to-day spa operations, supervise therapists, and ensure service excellence. You will monitor schedules, assign staff, and maintain safety and cleanliness across facilities.

The role emphasizes guest satisfaction, professional handling of concerns, and adherence to Banyan Group brand standards while supporting onboarding and training for new team members.

Qualifications

• 1-2 years of experience in spa operations.
• Permanent role.
• Proven ability to supervise day-to-day spa operations and ensure smooth service delivery.

Responsibilities

• Supervise day-to-day spa operations and ensure smooth service delivery.
• Monitor treatment schedules, room allocation, and therapist assignments.
• Ensure spa facilities are clean, safe, and operating according to company standards.
• Conduct daily inspections of treatment rooms, reception, and wellness facilities.
• Ensure compliance with health, safety, and hygiene regulations.
• Deliver personalized and memorable guest experiences.
• Resolve guest concerns, complaints, and feedback promptly and professionally.
• Ensure all spa services are performed according to Banyan Group brand standards.

Skills

Team leadership

Staff coaching

Guest relations

Conflict resolution

Job description

Banyan Group is seeking a Spa Operations Supervisor in Malaysia to oversee day-to-day spa operations, supervise therapists, and ensure service excellence. You will monitor schedules, assign staff, and maintain safety and cleanliness across facilities.

The role emphasizes guest satisfaction, professional handling of concerns, and adherence to Banyan Group brand standards while supporting onboarding and training for new team members.