Spa Front Desk & Guest Experience Associate

THAI ODYSSEY MANAGEMENT SERVICES SDN BHD; Perak; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Parking

Staff

Free staff massage / Staff purchase

Job summary

Thai Odyssey Management Services Sdn Bhd is seeking a frontline Front Desk Officer in Malaysia to greet guests, manage reservations, and promote spa packages.

You will handle calls, walk-ins, scheduling, and ensure smooth front desk operations, cash handling and inventory records. Prior frontline/reception or beauty service experience is advantageous; strong English and Malay skills are required.

Qualifications

• Experience in Front Desk, Receptionist, Beautician or similar role is advantageous.
• Strong customer service mindset and professional demeanor.
• Ability to handle cash and daily transactions is a plus.

Responsibilities

• Handle incoming and outgoing calls and walk-in customers professionally.
• Schedule therapist massage sequences and therapist working schedules.
• Arrange customers bookings.
• Promote massage packages and products to generate sales and hit targets.
• Handle customer complaints with care and professionalism.
• Maintain cleanliness of front desk counter and outlets.
• Handle outlet’s administration tasks.
• Manage cash, sales transactions and ensure accurate daily sales records.
• Be responsible for stock inventory and accurate stock records.
• Undertake any other duties as required.

Skills

Interpersonal communication

English proficiency

Malay proficiency

Time management

Job description

Thai Odyssey Management Services Sdn Bhd is seeking a frontline Front Desk Officer in Malaysia to greet guests, manage reservations, and promote spa packages.

You will handle calls, walk-ins, scheduling, and ensure smooth front desk operations, cash handling and inventory records. Prior frontline/reception or beauty service experience is advantageous; strong English and Malay skills are required.