Resort Front Desk Lead — Guest Experience & Ops

tambuna retreat sdn bhd; Ipoh; On-site; MYR 33,000 - 58,000; Full time

Job summary

tambuna retreat sdn bhd is looking for a Front Desk Officer to provide warm guest reception, handle reservations, and manage check-in/check-out processes in Ipoh, Malaysia. You will greet guests, answer calls and emails, and ensure smooth front desk operations.

The role requires delivering excellent customer service, resolving guest inquiries, and coordinating with housekeeping and maintenance to meet guest needs.

Qualifications

• Experience as Front Desk Officer preferred.
• Good communication in English and Malay.
• Ability to handle guest inquiries professionally.

Responsibilities

• Perform check-in, check-out, room assignment, and new reservations.
• Ensure all guest data is accurately recorded in the hotel system.
• Greet guests, answer phones, and handle emails.
• Resolve guest inquiries, complaints, and requests promptly and courteously.
• Manage cashier duties at the Front Office.
• Coordinate with housekeeping and maintenance to address guest needs.
• Conduct shift briefings and train junior front desk staff.
• Maintain accurate guest records and financial transactions.

Skills

Guest service

Phone handling

Cashier duties

Team supervision

Shift briefing

Tools

Hotel software

Job description

tambuna retreat sdn bhd is looking for a Front Desk Officer to provide warm guest reception, handle reservations, and manage check-in/check-out processes in Ipoh, Malaysia. You will greet guests, answer calls and emails, and ensure smooth front desk operations.

The role requires delivering excellent customer service, resolving guest inquiries, and coordinating with housekeeping and maintenance to meet guest needs.