Front Desk / Receptionist

THAI ODYSSEY MANAGEMENT SERVICES SDN BHD; Selangor; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Quarterly rewards

Annual increment

OT & PH pay

On-the-job training

Leave & medical

Medical entitlement

Career growth

Parking

Staff discount

Job summary

THAI ODYSSEY MANAGEMENT SERVICES SDN BHD in Malaysia is seeking a friendly Front Desk Receptionist to greet customers, handle calls, schedule therapist appointments, and promote massage packages. The role requires strong English and Malay communication, excellent customer service, and good organizational skills.

The successful candidate will manage bookings, process cash transactions, maintain stock records, and support outlet administration.

Qualifications

• Strong interpersonal and communication skills in English and Malay.
• Customer service orientation and professional demeanor.
• Good organization and time management.

Responsibilities

• Handle incoming and outgoing calls and walk-in customers.
• Schedule therapist massage sequence and therapist working schedule.
• Arrange customers booking.
• Promote massage packages and products to customers in order to generate sales and achieve the sales target.
• Handle customer complaint with care and professional manner.
• Maintain cleanliness of front desk counter and outlets.
• Handle outlet’s administration tasks.
• Handle cash, sales transactions and ensure accurate daily sales record.
• Responsible for stocks inventory and accurate stocks record.
• Undertake any other duties as may be required from time to time.

Skills

Interpersonal skills

English

Malay

Customer service

Organization

Time management

Shift work

Front desk experience

Job description

Handle incoming and outgoing call and walk in customers professionally.

To schedule therapist massage sequence and therapist working schedule.

Arrange customers booking.

To promote massage packages and products to customers in order to generate sales and achieve the sales target.

Handle customer complaint with care and professional manner.

To maintain cleanliness of front desk counter and outlets.

Handle outlet’s administration tasks.

Handle cash, sales transactions and ensure accurate daily sales record.

Responsible for stocks inventory and accurate stocks record.

Undertake any other duties as may be required from time to time.

JOB REQUIREMENTS :

Minimum 18 years old.

Able to work 5 days a week including weekends and public holidays (weekdays off).

Able to work on shift basis.

Work experience as Front Desk, Receptionist, Beautician or similar role is an added advantage.

Strong interpersonal and communication skills in English and Malay.

Professional and pleasant personality.

Good customer service attitude.

Good organization and time management.

BENEFITS :

Competitive salary package.

Quarterly performance reward.

Yearly salary increment.

Overtime and public holiday pay.

On the job training.

Annual leave, public holiday and medical entitlement.

Career growth and other employee benefits.

• Medical
• Miscellaneous allowance
• Dental
• Parking Staff
• Free/Discounted Massage / Staff Purchase

Thai Odyssey is an award-winning Malaysia’s leading authentic Thai massage chain that provides the finest luxury spa experience made affordable and offers great convenience with over 60 outlets strategically located nationwide.

Our team is made up of professionals, highly-skilled therapists and friendly front desk personnel, and we strive to provide first-class services to our customers with the authenticity of Thai heritage when one enters into our premises and be filled with the warmest hospitality. Our products are carefully sourced, using the finest blends of natural ingredients which benefit one's body and mind, while encouraging community and environmental sustainability.

Thai Odyssey is an award-winning Malaysia’s leading authentic Thai massage chain that provides the finest luxury spa experience made affordable and offers great convenience with over 60 outlets strategically located nationwide.

Our team is made up of professionals, highly-skilled therapists and friendly front desk personnel, and we strive to provide first-class services to our customers with the authenticity of Thai heritage when one enters into our premises and be filled with the warmest hospitality. Our products are carefully sourced, using the finest blends of natural ingredients which benefit one's body and mind, while encouraging community and environmental sustainability.

What can I earn as a Front Desk Receptionist