Spa Front Desk Concierge & Guest Services

Billion Onsen Spa Sdn Bhd; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Billion Onsen Spa Sdn Bhd in Kuala Lumpur is seeking a friendly receptionist to welcome guests and manage front desk operations. You will answer calls, screen inquiries, and direct messages to the appropriate team, while maintaining a tidy, well-stocked reception area.

This role requires strong communication and organizational skills, proficiency in Microsoft Office, and the ability to handle multiple tasks with courtesy.

Qualifications

• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Proficiency in Microsoft Office Suite.
• Experience using office equipment such as printers, scanners, and fax machines.
• Professional demeanor and excellent interpersonal skills.
• Strong written and verbal communication skills.
• Ability to work independently and proactively resolve issues.
• Excellent organizational and administrative skills.
• Strong multitasking and time-management abilities.
• Customer-focused with a positive service attitude.
• High school diploma or equivalent; certification in Office Administration or a related field is an added advantage.
• Additional language skills are an advantage due to the nature of customer interactions

Responsibilities

• Greet and welcome guests as soon as they arrive at the spa.
• Answer, screen and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

Skills

Receptionist experience

Microsoft Office

Office equipment

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Time management

Customer service

Bilingual language skills

Education

High school diploma

Office administration certification

Tools

Printers

Scanners

Fax machines

Job description

Billion Onsen Spa Sdn Bhd in Kuala Lumpur is seeking a friendly receptionist to welcome guests and manage front desk operations. You will answer calls, screen inquiries, and direct messages to the appropriate team, while maintaining a tidy, well-stocked reception area.

This role requires strong communication and organizational skills, proficiency in Microsoft Office, and the ability to handle multiple tasks with courtesy.