Spa Concierge & Guest Experience | Flexible Hours

Hilton; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Hilton Kuala Lumpur is seeking a Spa Receptionist to be the first point of contact for guests entering the spa. You will support therapists, handle check‑in, reservations, and keep the reception area organized and inviting.

The role emphasizes exceptional hospitality, English communication, and teamwork. Flexibility to work weekends and holidays is required, with opportunities to upsell spa services and contribute to a memorable guest experience.

Qualifications

• Previous experience in a receptionist or customer service role, preferably in a spa, wellness, or hospitality environment.
• Excellent communication and interpersonal skills with a focus on guest satisfaction.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including weekends, and holidays.
• Strong organizational skills and attention to detail.
• Basic knowledge of spa services, treatments, and wellness practices is preferred.

Responsibilities

• Welcome and assist guests: Greet all guests entering the spa/salon and assist with check-in and registration procedures
• Support guest scheduling: Answer phones and emails, manage reservations, handle guest inquiries, and relay information to appropriate team members as needed
• Provide administrative support: Perform office duties such as data entry, filing, processing mail, taking notes, typing correspondence, and assisting spa managers with general administrative tasks
• Problem Solving & Guest Relations: Addresses guest concerns or complaints promptly, offering solutions to ensure a positive and satisfying spa experience.
• Spa Ambiance & Cleanliness: Maintaining a clean, organized, and tranquil spa reception area reflects the hotel’s high standards and ensures guest comfort.
• Promotions & Upselling: Promotes spa treatments, packages, and retail products and upselling services to maximize guest satisfaction and revenue. Provides information on special offers and membership programs to encourage repeat visits and loyalty.

Skills

Customer service

English communication

Hospitality mindset

Organizational skills

Job description

Hilton Kuala Lumpur is seeking a Spa Receptionist to be the first point of contact for guests entering the spa. You will support therapists, handle check‑in, reservations, and keep the reception area organized and inviting.

The role emphasizes exceptional hospitality, English communication, and teamwork. Flexibility to work weekends and holidays is required, with opportunities to upsell spa services and contribute to a memorable guest experience.