Solutions Architect (Video Conference)

Experian Asia Pacific; Cyberjaya; Hybrid; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work

Paid leave

Career growth

Global exposure

Flexi benefits

People-first culture

Job summary

Experian Asia Pacific is seeking an experienced architecture owner for our global video conferencing estate and collaboration spaces. You will drive standardization across 400+ VC units and oversee lifecycle governance within the refresh roadmap, ensuring budget-aligned prioritization and site readiness with local facilities teams.

You will lead room standards, platforms/devices, monitoring, and technology transitions, reporting to a Senior Director and collaborating with Facilities and UC

Qualifications

• 10–15+ years in enterprise video conferencing/AV/collaboration spaces architecture.
• Experience with global standardization and refresh programs across large estates.
• Delivery leadership at intersection of Workplace/Facilities, Network, and UC Engineering/Operations.

Responsibilities

• Build global VC/Rooms architecture & standards with BOMs and device classes.
• Govern lifecycle refresh (FY27) with budget-aligned prioritization.
• Manage EoL/EoS remediation for decommissioned devices and risk reduction.
• Define standards for emergency replacements and incident remediation.
• Expand monitoring and telemetry to reduce escalations and improve QoS.
• Architect network readiness patterns for SD-WAN changes in VC rooms.
• Engage Facilities to align refresh deployments with workplace changes.
• Lead vendor evaluation for VC ecosystems and platform transitions.

Skills

Video conferencing architecture

Global standardization

Lifecycle management

Telemetry & monitoring

UC engineering

Facilities collaboration

Budget planning

Education

Bachelor's degree in a related field

Tools

Cisco Webex

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and … If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Job Description

What you’ll be doing

You will be the architecture owner for Experian's global video conferencing estate and collaboration spaces, driving standardization and lifecycle governance across 400+ video conferencing units and our global refresh roadmap. Architect and govern the refresh program, in consideration of the located budget. The program executes prioritization based on site strategy (Grow/Maintain/Retire), technology lifecycle status (including TLMP-driven replacements), and room usage/telemetry. This prioritization focuses investment on high-value rooms. You will lead room standards, VC platforms/devices, monitoring/telemetry, lifecycle/refresh execution architecture, and site readiness planning w/ local facilities teams. You will report to a Senior Director.

Summary Of Primary Responsibilities

• Build global VC/Rooms architecture & standards: Define room typologies, standard bills of material, supported device classes (including standardization toward MTR patterns), configuration baselines, and supportability guardrails.
• FY27 lifecycle refresh governance (budget-aligned): Architect the FY27 refresh plan using lifecycle/usage/site strategy and manage quarterly prioritization and rebalancing in consideration of the budget allocation and quarterly budget phasing.
• EoL/risk management for decommissioned devices: Improve remediation for restricted-state/EoL devices (e.g., impacted Cisco models listed as decommissioned/restricted) and ensure sequencing reduces user impact and operational risk.
• "Replace on failure" and non-planned remediation architecture: Define technical standards and governance for emergency replacements and quality enhancements due to unexpected site changes, room remodels, device/peripheral failures, or accessory requirements.
• Monitor & proactive operations enablement: Expand monitoring approaches and define quality/performance telemetry standards to address support gaps and reduce escalations.
• Network and SD‑WAN dependency management (room readiness): Architect readiness and validation patterns for network changes that impact VC rooms (e.g., SD‑WAN upgrades requiring on‑site testing of all units; dynamic implementation dates; site testing quantities and readiness discipline).
• Facilities/site leader engagement: Partner with Facilities leads to confirm competing plans, validate site strategy, and ensure refresh deployments align to workplace changes and constraints.
• Vendor technical leadership and platform transition planning: Lead technical evaluation across VC ecosystems (including Webex upgrades/major platform changes and onboarding automation where applicable) and ensure alignment to global standards and support models.

Qualifications

• 10–15+ years of progressive experience in enterprise video conferencing / AV / collaboration spaces architecture, including global standardization and refresh programs.
• Track record managing lifecycle transitions and EoL/EoS remediation across a large VC estate, using telemetry/usage insights to prioritize investments.
• Delivery leadership—comfortable operating at the intersection of Workplace/Facilities, Network, and UC Engineering/Operations to deliver room readiness and user experience.
• Program governance and operational discipline.

Benefits and Perks:

• Hybrid work arrangement: You will divide your time between working remotely and working from the office. You will work from the office at least two days per week. You and your manager will agree on your office days, taking business and client needs into consideration.
• Inclusive paid leave
• People-first and inclusive workplace
• Career growth opportunities
• Exposure to diverse, global teams
• ExperianCares Flexi Benefits

Recruitment Fraud Awareness

Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Recruitment will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process.

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