Solutions Architect (Video Conference)

Experian; Kuala Lumpur; Hybrid; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Inclusive paid leave

People-first workplace

Job summary

Experian is seeking an architecture owner for its global video conferencing estate and collaboration spaces. You will drive standardization and lifecycle governance across 400+ video conferencing units and guide the refresh roadmap, prioritizing high-value rooms in line with the budget.

The role leads room standards, platforms/devices, telemetry, and readiness with local facilities teams, reporting to a Senior Director.

Qualifications

• 10-15+ years in enterprise video conferencing / AV architecture with global standardization.
• Experience managing lifecycle transitions and EoL/EoS remediation across a large VC estate.
• Delivery leadership at the intersection of Workplace/Facilities, Network and UC Engineering/Operations.

Responsibilities

• Build global VC/Rooms architecture and standards with BOM and device classes.
• Govern lifecycle refresh and budget-aligned planning with site strategy.
• Improve remediation for decommissioned devices and manage risks.
• Define standards for emergency replacements and quality improvements.
• Expand monitoring and telemetry to reduce escalations.
• Coordinate with Facilities and vendors on platform transitions.

Skills

Video conferencing

Enterprise AV

Global standardization

Lifecycle governance

Telemetry monitoring

Tools

Webex

Cisco VC hardware

Network monitoring

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Aff… etc

Job Description

What you'll be doing

You will be the architecture owner for Experian's global video conferencing estate and collaboration spaces, driving standardization and lifecycle governance across 400+ video conferencing units and our global refresh roadmap. Architect and govern the refresh program, in consideration of the located budget. The program executes prioritization based on site strategy (Grow/Maintain/Retire), technology lifecycle status (including TLMP-driven replacements), and room usage/telemetry. This prioritization focuses investment on high-value rooms. You will lead room standards, VC platforms/devices, monitoring/telemetry, lifecycle/refresh execution architecture, and site readiness planning w/ local facilities teams. You will report to a Senior Director.

Summary of Primary Responsibilities

• Build global VC/Rooms architecture & standards: Define room typologies, standard bills of material, supported device classes (including standardization toward MTR patterns), configuration baselines, and supportability guardrails.
• FY27 lifecycle refresh governance (budget-aligned): Architect the FY27 refresh plan using lifecycle/usage/site strategy and manage quarterly prioritization and rebalancing in consideration of the budget allocation and quarterly budget phasing.
• EoL/risk management for decommissioned devices: Improve remediation for restricted-state/EoL devices (e.g., impacted Cisco models listed as decommissioned/restricted) and ensure sequencing reduces user impact and operational risk.
• "Replace on failure" and non-planned remediation architecture: Define technical standards and governance for emergency replacements and quality enhancements due to unexpected site changes, room remodels, device/peripheral failures, or accessory requirements.
• Monitor & proactive operations enablement: Expand monitoring approaches and define quality/performance telemetry standards to address support gaps and reduce escalations.
• Network and SD-WAN dependency management (room readiness): Architect readiness and validation patterns for network changes that impact VC rooms (e.g., SD-WAN upgrades requiring on-site testing of all units; dynamic implementation dates; site testing quantities and readiness discipline).
• Facilities/site leader engagement: Partner with Facilities leads to confirm competing plans, validate site strategy, and ensure refresh deployments align to workplace changes and constraints.
• Vendor technical leadership and platform transition planning: Lead technical evaluation across VC ecosystems (including Webex upgrades/major platform changes and onboarding automation where applicable) and ensure alignment to global standards and support models.

Qualifications

• 10-15+ years of progressive experience in enterprise video conferencing / AV / collaboration spaces architecture, including global standardization and refresh programs.
• Track record managing lifecycle transitions and EoL/EoS remediation across a large VC estate, using telemetry/usage insights to prioritize investments.
• Delivery leadership—comfortable operating at the intersection of Workplace/Facilities, Network, and UC Engineering/Operations to deliver room readiness and user experience.
• Program governance and operational discipline

Additional Information

Benefits and Perks:

• Hybrid work arrangement: You will divide your time between working remotely and working from the office. You will work from the office at least two days per week. You and your manager will agree on your office days, taking business and client needs into consideration.
• Inclusive paid leave
• People-first and inclusive workplace

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