Solutions Architect (Video Conference)

Experian Marketing Services (Malaysia) Sdn Bhd; Cyberjaya; Hybrid; MYR 483,000 - 725,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid work arrangement

Job summary

Experian Marketing Services Malaysia Sdn Bhd seeks a senior architect to own the global video conferencing estate, driving standardization and lifecycle governance for 400+ units. You will lead room standards, platforms, telemetry, and readiness planning with facilities teams, reporting to a Senior Director.

The role requires 10–15+ years in VC/AV architecture, strong cross-functional leadership, and a proven governance track record.

Qualifications

• 10–15+ years in enterprise video conferencing / AV architecture.
• Proven track record managing lifecycle transitions and EoL/EoS remediation.
• Strong cross-functional delivery leadership across Workplace/Facilities, Network, and UC Engineering/Operations.
• Robust program governance and operational discipline.

Responsibilities

• Own global VC/Rooms architecture & standards; define room typologies and BOMs.
• FY27 lifecycle refresh governance; manage quarterly prioritization with budget.
• Drive remediation for restricted-state/EoL devices and risk reduction.
• Define standards for emergency replacements and non-planned remediation.
• Expand monitoring and telemetry standards to reduce escalations.
• Architect readiness for network changes and SD‑WAN upgrades.
• Partner with Facilities to align refresh deployments with workspace changes.
• Lead vendor evaluations for VC ecosystems and platform transitions.

Skills

Video conferencing architecture

Lifecycle governance

Cross-functional leadership

Program governance

Tools

Webex

Cisco devices

Telemetry platforms

SD-WAN

Job description

Experian Marketing Services (Malaysia) Sdn Bhd 4.0 View all jobs

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Job Description

What you'll be doing

You will be the architecture owner for Experian's global video conferencing estate and collaboration spaces, driving standardization and lifecycle governance across 400+ video conferencing units and our global refresh roadmap. Architect and govern the refresh program, aligned to the $1.2M allocated budget. The program executes prioritization based on site strategy (Grow/Maintain/Retire), technology lifecycle status (including TLMP-driven replacements), and room usage/telemetry. This prioritization focuses investment on high-value rooms. This role will own room standards, VC platforms/devices, monitoring/telemetry, lifecycle/refresh execution architecture, and site readiness planning w/ local facilities teams. You will report to a Senior Director.

Summary of Primary Responsibilities

• Own global VC/Rooms architecture & standards: Define room typologies, standard bills of material, supported device classes (including standardization toward MTR patterns), configuration baselines, and supportability guardrails.
• FY27 lifecycle refresh governance (budget-aligned): Architect the FY27 refresh plan using lifecycle/usage/site strategy and manage quarterly prioritization and rebalancing aligned to the $1.2M allocation and quarterly budget phasing.
• EoL/risk management for decommissioned devices: Drive remediation for restricted-state/EoL devices (e.g., impacted Cisco models listed as decommissioned/restricted) and ensure sequencing reduces user impact and operational risk.
• "Replace on failure" and non-planned remediation architecture: Define technical standards and governance for emergency replacements and quality enhancements due to unexpected site changes, room remodels, device/peripheral failures, or accessory requirements.
• Monitoring & proactive operations enablement: Expand monitoring approaches and define quality/performance telemetry standards to proactively address support gaps and reduce escalations.
• Network and SD‑WAN dependency management (room readiness): Architect readiness and validation patterns for network changes that impact VC rooms (e.g., SD‑WAN upgrades requiring on‑site testing of all units; dynamic implementation dates; site testing quantities and readiness discipline).
• Facilities/site leader engagement: Partner with Facilities leads to confirm competing plans, validate site strategy, and ensure refresh deployments align to workplace changes and constraints.
• Vendor technical leadership & platform transition planning: Lead technical evaluation across VC ecosystems (including Webex upgrades/major platform changes and onboarding automation where applicable) and ensure alignment to global standards and support models.

Qualifications

• 10–15+ years of progressive experience in enterprise video conferencing / AV / collaboration spaces architecture, including global standardization and refresh programs.
• Proven track record managing lifecycle transitions and EoL/EoS remediation across a large VC estate, using telemetry/usage insights to prioritize investments.
• Strong cross-functional delivery leadership—comfortable operating at the intersection of Workplace/Facilities, Network, and UC Engineering/Operations to deliver room readiness and consistent user experience.
• Strong program governance and operational discipline

Additional Information

• Great compensation package and discretionary bonus plan
• Work Arrangement: Hybrid. You will combine in-office and remote work, with regular attendance required at the office.
• Experian is an equal opportunities employer

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