Solution Specialist

Pine Labs Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Pine Labs Malaysia is seeking a results-driven sales professional to lead retail strategy, drive merchant engagement and promote our payment solutions across the Klang Valley. This role focuses on delivering growth through strategic account management and effective collaboration with product and technical teams.

You will tailor demonstrations, collaborate with product and tech teams, and build long-term relationships with key accounts to achieve onboarding and growth objectives.

Qualifications

• 2 to 4 years in Individual Contributor capacity in frontline sales role or account management role.
• Prior experience in POS/Payment gateway solution sales.
• Prior experience in Klang Valley area.

Responsibilities

• Engage with merchants to introduce and promote the Payment solutions
• Understand the merchant's business model, payment requirements, and integration needs
• Conduct detailed product demonstrations and presentations tailored to merchant requirements
• Collaborate with internal technical and product teams to design and propose customized payment solutions
• Serve as a strategic advisor to key accounts, ensuring smooth onboarding and integration
• Build and maintain strong relationships with merchant stakeholders to drive long-term business growth
• Continuously monitor merchant performance and provide insights to enhance product adoption and satisfaction
• Identify upsell and cross-sell opportunities within assigned accounts

Skills

POS/Payment gateway sales

Frontline sales

Account management

Job description

We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose -

Responsible for Retail strategy in order to ensure that the long-term strategic and financial objectives are achieved. Responsible for managing the day-to-day activity of the retail network, ensuring that the short-term sales objectives are reached

Responsibilities we entrust you with -

• Engage with merchants to introduce and promote the Payment solutions
• Understand the merchant's business model, payment requirements, and integration needs
• Conduct detailed product demonstrations and presentations tailored to merchant requirements
• Collaborate with internal technical and product teams to design and propose customized payment solutions
• Serve as a strategic advisor to key accounts, ensuring smooth onboarding and integration
• Build and maintain strong relationships with merchant stakeholders to drive long-term business growth
• Continuously monitor merchant performance and provide insights to enhance product adoption and satisfaction
• Identify upsell and cross-sell opportunities within assigned accounts

What matters in this role -

• 2 to 4 years in Individual Contributor capacity in frontline sales role or account management role
• Prior experience in POS/Payment gateway solution sales
• Prior experience in Klang Valley area

What we value in our people -

• You take the Shot: You decide fast and deliver right.
• You are the CEO of what you do: Youshow ownership and make things happen.
• You own tomorrow: You build solutions for the merchants and do the right thing.
• You sign your work like an artist: You seek to learn and take pride in the work you do.