Software Installation Engineer

The Adecco Group; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Job summary

The Adecco Group is seeking a hands-on Software Installation Engineer to support software installations, system upgrades, and technical troubleshooting for a global medical technology company. The role involves deploying software in customer environments and assessing IT readiness across regional sites.

Key responsibilities include installations, upgrades, configurations, troubleshooting, documentation, and customer acceptance testing.

Qualifications

• Diploma or Bachelor's degree in Computer Science, IT or related field.
• 3–5 years of experience in IT infrastructure, systems engineering, software implementation or field service engineering.
• Hands-on with Windows Server including AD, DNS and DHCP.
• Proficient in virtualization such as VMware/Hyper-V.
• Strong English communication and willingness to travel internationally.

Responsibilities

• Perform software installations, upgrades, configuration and troubleshooting in physical and virtual environments.
• Review customer IT infrastructure and project requirements to ensure installation readiness.
• Troubleshoot OS, virtualization, networking and system software issues.
• Collaborate with project management, hardware installation and software support teams.
• Maintain installation records, inventories and technical documentation.
• Conduct customer acceptance testing and demonstrate system functionality.
• Follow quality, safety and escalation procedures.
• Provide technical guidance to colleagues as needed.
• Travel internationally to customer sites across ASEAN and Korea as required.

Skills

Windows Server

Active Directory

DNS & DHCP

VMware/Hyper-V

TCP/IP networking

Software installation

English communication

International travel

Education

Diploma or Bachelor's in Computer Science/IT or related

Tools

Citrix

AWS

Azure

Job description

We are seeking a hands-on Software Installation Engineer to support software installations, system upgrades and technical troubleshooting for a global medical technology company.

The role involves deploying software in customer environments, assessing IT infrastructure readiness and ensuring successful implementation across regional customer sites.

Key Responsibilities

• Perform software installations, upgrades, configuration and troubleshooting in physical and virtual environments.
• Review customer IT infrastructure and project requirements to ensure installation readiness.
• Troubleshoot issues involving operating systems, virtualization, networking and system software.
• Collaborate with project management, hardware installation and software support teams.
• Maintain accurate installation records, system inventories and technical documentation.
• Conduct customer acceptance testing and demonstrate system functionality.
• Follow established quality, safety and escalation procedures.
• Provide technical guidance and support to colleagues when required.
• Travel internationally to customer sites across ASEAN and Korea as needed.

Requirements

• Diploma or Bachelor's degree in Computer Science, Information Technology or a related discipline, or equivalent relevant experience.
• Approximately 3–5 years of relevant experience in IT infrastructure, systems engineering, software implementation or field service engineering.
• Hands‑on experience with Windows Server, including Active Directory, Group Policy, DNS and DHCP.
• Practical experience with virtualization technologies such as VMware or Hyper‑V.
• Strong understanding of networking fundamentals, including TCP/IP, IP addressing, routing and firewalls.
• Experience in software installation, system upgrades and technical troubleshooting.
• Strong English communication skills, both written and spoken.
• Willingness to travel internationally at short notice and support on‑call activities when required.

Added Advantages

• Experience with Citrix, AWS or Azure.
• Familiarity with SQL Server or database environments.
• Experience in medical technology, healthcare IT or other mission‑critical environments.
• Relevant virtualization or infrastructure certifications.

Working Arrangement

• Field‑based position involving frequent regional and international travel, potentially up to 75–100% depending on workload.
• No regular night shifts; occasional after‑hours work may be required for planned installations and upgrades.
• On‑call responsibilities apply.
• Claimable overtime and applicable travel allowances are provided in accordance with company policy.