Field Service Engineer - Software

Siemens Healthineers; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Siemens Healthineers Malaysia is seeking a Field Service Engineer - Software to provide remote and on-site support for Varian OIS, TPS, and ETHOS appliances, ensuring reliable system performance and continuity of clinical workflows.

You will install, maintain, troubleshoot, and upgrade software, verify data exchange with hospital systems, document incidents, and travel throughout ASEAN to support customers. Fluency in English and strong IT infrastructure knowledge are essential.

Qualifications

• Bachelor's degree in a related technical field.
• At least 3 years in field service or software support or similar.
• Strong knowledge of IT infrastructure, Windows environments, networking and virtualization.
• Excellent English communication and customer-focused interpersonal skills.
• Willingness to travel across ASEAN.

Responsibilities

• Provide remote and on-site technical support, maintenance, troubleshooting, upgrades and health checks for Varian software (ARIA OIS, Eclipse TPS, ETHOS appliance servers).
• Diagnose and resolve issues related to software, Windows Server, SQL Server, virtualization, AD, storage, backups, security and TCP/IP networking.
• Perform preventive maintenance, system health checks, OS patching, software updates and corrective actions.
• Install, configure and implement ARIA OIS, Eclipse TPS and ETHOS Appliances per standards and customer environments.
• Verify connectivity and data exchange between ARIA OIS, Eclipse TPS, ETHOS, imaging modalities, PACS/RIS and HIS.
• Investigate, document and resolve incidents within SLAs; escalate with evidence as required.
• Provide customer instruction on basic operation and maintenance of supported solutions.
• Comply with Varian and Siemens Healthineers quality, information security, data privacy, safety and regulatory requirements.
• Collaborate with regional/global support teams and travel throughout Southeast Asia (ASEAN) as required.

Skills

Windows environments

Networking

Virtualization

Incident management

Customer focus

English communication

Education

Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Medical Informatics, or related

Tools

Active Directory

Windows Server

Microsoft SQL Server

TCP/IP networking

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

We are currently seeking to hire a talented Field Service Engineer - Software who will be responsible for providing remote and on-site technical support for Varian Oncology Information Systems (OIS), Treatment Planning Systems (TPS), and ETHOS Appliance Servers supporting adaptive radiotherapy. This role ensures reliable system performance, continuity of clinical workflows, and high levels of customer satisfaction through installation, maintenance, upgrades, troubleshooting, preventive service, infrastructure support, and system integration activities.

Your Tasks And Responsibilities

• You will provide remote and on-site technical support, maintenance, troubleshooting, preventive maintenance, upgrades, and system health checks for Varian software solutions, including ARIA OIS, Eclipse TPS, and ETHOS Appliance Servers, ensuring reliable system performance and continuity of clinical operations.
• You will diagnose and resolve issues related to application software, Windows Server, Microsoft SQL Server, virtualization platforms, Active Directory, storage systems, backup solutions, security controls, and TCP/IP networking.
• You will perform preventive maintenance, system health checks, operating system patching, software updates, upgrades, and corrective actions.
• You will perform software installation, configuration, and implementation activities for ARIA OIS, Eclipse TPS, and ETHOS Appliance Servers in accordance with company standards and customer-specific technical environments.
• You will verify connectivity and data exchange between ARIA OIS, Eclipse TPS, ETHOS, imaging modalities, PACS/RIS, and other hospital information systems.
• You will investigate, document, and resolve service incidents within agreed service levels, escalating complex issues with appropriate technical evidence while maintaining ownership through resolution.
• You will provide customer instruction and guidance on basic system operation and maintenance to ensure safe and effective use of supported solutions.
• You will comply with Varian and Siemens Healthineers quality, information security, data privacy, safety, and regulatory requirements.
• You will collaborate with regional and global support teams and travel throughout Southeast Asia (ASEAN) as required.

To find out more about the specific business, have a look at https://www.varian.com/

Minimum Required Skills And Knowledge

• You hold a bachelor's degree in Computer Engineering, Computer Science, Information Technology, Medical Informatics, or a related technical discipline. Equivalent practical experience may be considered.
• You have at least 3 years of experience in field service, software support, systems engineering, or a related technical role. Experience in healthcare or medical technology is preferred.
• You have strong knowledge of enterprise IT infrastructure, computer systems, Microsoft Windows environments, networking, and virtualization technologies.
• You have strong analytical, troubleshooting, documentation, and incident management skills.
• You have a customer-focused mindset with excellent interpersonal communication skills and the ability to work effectively with both clinical and technical stakeholders.
• You have excellent written and verbal English communication skills.
• You demonstrate willingness and ability to travel throughout ASEAN and provide both remote and on-site support as business needs require.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

To find out more about Healthineers’ specific businesses, please visit our company page here.