Field Service Engineer - Healthcare Software (ASEAN Travel)

Siemens Healthineers; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Siemens Healthineers Malaysia is seeking a Field Service Engineer - Software to provide remote and on-site support for Varian OIS, TPS, and ETHOS appliances, ensuring reliable system performance and continuity of clinical workflows.

You will install, maintain, troubleshoot, and upgrade software, verify data exchange with hospital systems, document incidents, and travel throughout ASEAN to support customers. Fluency in English and strong IT infrastructure knowledge are essential.

Qualifications

• Bachelor's degree in a related technical field.
• At least 3 years in field service or software support or similar.
• Strong knowledge of IT infrastructure, Windows environments, networking and virtualization.
• Excellent English communication and customer-focused interpersonal skills.
• Willingness to travel across ASEAN.

Responsibilities

• Provide remote and on-site technical support, maintenance, troubleshooting, upgrades and health checks for Varian software (ARIA OIS, Eclipse TPS, ETHOS appliance servers).
• Diagnose and resolve issues related to software, Windows Server, SQL Server, virtualization, AD, storage, backups, security and TCP/IP networking.
• Perform preventive maintenance, system health checks, OS patching, software updates and corrective actions.
• Install, configure and implement ARIA OIS, Eclipse TPS and ETHOS Appliances per standards and customer environments.
• Verify connectivity and data exchange between ARIA OIS, Eclipse TPS, ETHOS, imaging modalities, PACS/RIS and HIS.
• Investigate, document and resolve incidents within SLAs; escalate with evidence as required.
• Provide customer instruction on basic operation and maintenance of supported solutions.
• Comply with Varian and Siemens Healthineers quality, information security, data privacy, safety and regulatory requirements.
• Collaborate with regional/global support teams and travel throughout Southeast Asia (ASEAN) as required.

Skills

Windows environments

Networking

Virtualization

Incident management

Customer focus

English communication

Education

Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Medical Informatics, or related

Tools

Active Directory

Windows Server

Microsoft SQL Server

TCP/IP networking

Job description

Siemens Healthineers Malaysia is seeking a Field Service Engineer - Software to provide remote and on-site support for Varian OIS, TPS, and ETHOS appliances, ensuring reliable system performance and continuity of clinical workflows.

You will install, maintain, troubleshoot, and upgrade software, verify data exchange with hospital systems, document incidents, and travel throughout ASEAN to support customers. Fluency in English and strong IT infrastructure knowledge are essential.