Software Application Engineer (Pre/Post Sales)

Kardex; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

Kardex is seeking a Software Application Engineer to ensure our software scope aligns with customer requirements and to support deployment on customer sites. You will collaborate with the New Business Team, solution design and project management to deliver successful implementations.

The role requires strong documentation, SQL database skills, networking knowledge and fluent English, with travel within the country. SAP/ERP knowledge is a plus.

Qualifications

• Five years of on-customer-site software project implementation experience.
• Knowledge of logistics processes (automation, supply chain, WMS) and warehouse/software solutions (WMS, ERP) is essential.
• Exposure to intralogistics processes is required.
• Excellent technical documentation skills.
• Familiarity with SQL databases and database installation.
• Understanding of networks and troubleshooting.

Responsibilities

• Discuss and understand business, software and system requirements with stakeholders.
• Translate customer processes into software configurations and implementations.
• Define software configurations based on project requirements.
• Develop and document Software Functional Descriptions.
• Lead software setup, configuration and rule implementation for projects.
• Document all requirements, flows, design, testing and standards.
• Record issues and provide regular progress updates toward milestones.
• Diagnose and fix bugs during/after implementation.
• Participate in testing and commissioning at customer sites.
• Ensure successful implementation within schedule and quality standards.
• Capture customer feedback for continuous improvement.
• Adhere to software deployment best practices.
• Collaborate with project team to resolve issues and provide guidance.

Skills

Customer-site deployment

SQL databases

Network troubleshooting

Software documentation

English fluency

Logistics/WMS knowledge

Education

Bachelor's degree in CS/Software engineering

Tools

SQL Server

ERP/SAP knowledge

Job description

About the Role

As Software Application Engineer, your role is to ensure the Kardex software scope of our sales opportunities are accurate and aligned with our customer requirements. This role also expands to our Realisation team to ensure the successful implementation and deployment on our customer sites. This role is part of the New Business Team and will collaborate strongly with solution design and project management.

Responsibilities

• Participate in discussions with stakeholders to understand business, software and system requirements.
• Study, review and understand customer’s process, operations, practices and requirement, subsequently translate them to best fit software application.
• Analyse and define software configuration based on project requirement.
• Understand, develop and document Software Functional Description
• Lead and implement software setup, configuration and rules according to project requirement.
• Document all software application requirements, that includes definition, process flow & design, implementation and testing to the required standards.
• Document issues and providing regular status and progress towards project milestones
• During and post software implementation, diagnose, identify error/bugs and fixes to resolve it.
• Participate in testing and commissioning of the project at customer sites.
• Ensure that the project is implemented successfully, meeting user expectation and quality standards within planned schedule.
• Capture and evaluate customer feedback for improvement.
• Adhere to software deployment best practice.
• Collaborate with other project team member to resolve issues, provide appropriate guidance and advice on software related matters.

Qualifications

• Education: Tertiary qualification in Computer Science, Software engineering or IT discipline

Required Skills

• Minimum 5 years' experience in on-customer-site software related project implementation
• Knowledge and understanding of logistics processes (automation, supply chain, WMS) and software solutions in the warehouse/logistics environment (WMS, ERP- systems) is a must-have.
• Exposure to intralogistics processes is a must-have.
• Excellent technical document writing skills
• Familiarity with and installation of SQL databases
• Understanding of networks and troubleshooting
• Network topology & configuration
• Microsoft office suite knowledge including OneNote
• English - fluent (both spoken and written)
• Travel within country

Preferred Skills

• SAP/ERP knowledge is beneficial, but not essential

Behaviours & competence required to perform this role:

• Aptitude for software implementation.
• Can do attitude and customer service minded.
• Structured, self-organized and self-motivated.