Software Consultant

MY1 Kardex Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 167,000; Full time

Job summary

Kardex Malaysia Sdn Bhd in Kuala Lumpur seeks a Software Consultant to join the New Business Team within the Remstar Business Unit. Based in Kuala Lumpur, the role ensures Kardex software scope matches customer requirements and supports deployment at customer sites.

This full-time position reports to the Business Operations Manager MY/SG and collaborates closely with solution design and project management to deliver effective software implementations.

Qualifications

• Bachelor-level degree in Computer Science, Software Engineering or IT.
• Excellent technical writing skills.
• Exposure to intralogistics processes is a must-have.
• Familiarity with networks and troubleshooting.

Responsibilities

• Participate in discussions with stakeholders to understand business, software and system requirements.
• Analyse and define software configuration based on project requirement.
• Lead and implement software setup, configuration and rules according to project requirement.
• Document all software application requirements, including process flow & design, implementation and testing to standards.
• Collaborate with project team to resolve issues and guide on software-related matters.
• During and post-implementation, diagnose errors/bugs and provide fixes.
• Participate in testing and commissioning at customer sites.

Skills

Documentation

Networking concepts

Customer service mindset

Multitasking

Can do attitude

Education

Bachelors in Computer Science or Software Engineering

Tools

SAP/ERP

Job description

Kardex Malaysia Sdn Bhd is seeking a motivated self-starter to join our New Business Team of Remstar Business Unit in the role of Software Consultant, to be based in Kuala Lumpur. This is a Full Time Position, which reports to the Business Operations Manager MY/SG. As Software Consultant, your role is to ensure the Kardex software scope of our sales opportunities are accurate and aligned with our customer requirements. This role also expands to our Realisation team to ensure the successful implementation and deployment on our customer sites. This role is part of the New Business Team and will collaborate strongly with solution design and project management.

JOB RESPONSIBILITIES

• Participate in discussions with stakeholders to understand business, software and system requirements.
• Study, review and understand customer's process, operations, practices and requirement, subsequently translate them to best fit software application.
• Analyse and define software configuration based on project requirement.
• Understand, develop and document Software Functional Description.
• Lead and implement software setup, configuration and rules according to project requirement.
• Document all software application requirements, that includes definition, process flow & design, implementation and testing to the required standards.
• Document issues and providing regular status and progress towards project milestones.
• During and post software implementation, diagnose, identify error/bugs and fixes to resolve it.
• Participate in testing and commissioning of the project at customer sites.
• Ensure that the project is implemented successfully, meeting user expectation and quality standards within planned schedule.
• Capture and evaluate customer feedback for improvement.
• Adhere to software deployment best practice.
• Collaborate with other project team member to resolve issues, provide appropriate guidance and advice on software related matters.

REQUIREMENTS

• Education: Tertiary qualification in Computer Science, Software engineering or IT discipline.
• Minimum 5 years’ experience in on-customer-site software related project implementation.
• Knowledge and understanding of logistics processes (automation, supply chain, WMS) and software solutions in the warehouse/logistics environment (WMS, ERP- systems) is a must-have.
• Exposure to intralogistics processes is a must-have.
• Excellent technical document writing skills.
• Familiarity with and installation of SQL databases.
• Understanding of networks and troubleshooting.
• Network topology & configuration.
• SAP/ERP knowledge is beneficial, but not essential.
• Microsoft office suite knowledge including OneNote.
• English – fluent (both spoken and written).
• Travel within country.

Behaviours & competence required to perform this role

• Aptitude for software implementation.
• “Can do” attitude and customer service minded.
• Structured, self-organized and self-motivated.
• Collaborates in teams effectively.
• Open and easy communicator.
• Ability to Multitask.
• High level of flexibility.
• Ability to meet timelines.

Your profile

Working with Kardex Automated storage solutions are high-tech. The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.