Smart Home After-Sales Support - Live Chat (Hybrid/Remote)

DM DASHER SDN. BHD.; Shah Alam; Hybrid; MYR 36,000 - 54,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS

Medical Leave

Laptop provided

Birthday Gift

Staff Discount

Job summary

DM Dasher SDN BHD is seeking an After Sales Customer Service specialist to handle live chat support for smart home products in Malaysia. The role requires bilingual communication in Chinese, English, and Bahasa Malaysia, plus strong typing and basic Excel skills.

Morning shifts are office-based, while afternoons offer work-from-home options. You will manage end-to-end shipment processes, process returns and refunds on major platforms, and resolve disputes with a customer-centric approach.

Qualifications

• Fluent in Chinese, English and Bahasa Malaysia.
• Typing speed of 40 words per minute or higher.
• Basic Microsoft Excel skills are an advantage.

Responsibilities

• Interact with customers via live chat and provide friendly, professional after-sales service.
• Oversee end-to-end product shipment processes: inspection, repair, delivery, and tracking.
• Handle returns and refunds across Lazada, Shopee, TikTok with a customer-centric approach.
• Resolve disputes related to shipment loss, returns, and non-warranty cases with fair outcomes.
• Follow up on warranty status updates to deliver a personalized touch.

Skills

Chinese

English

Bahasa Malaysia

Typing 40 wpm

Excel basics

Customer service

Job description

DM Dasher SDN BHD is seeking an After Sales Customer Service specialist to handle live chat support for smart home products in Malaysia. The role requires bilingual communication in Chinese, English, and Bahasa Malaysia, plus strong typing and basic Excel skills.

Morning shifts are office-based, while afternoons offer work-from-home options. You will manage end-to-end shipment processes, process returns and refunds on major platforms, and resolve disputes with a customer-centric approach.