Hybrid eCommerce Live Chat Agent: Fast & Friendly Support

DM DASHER SDN. BHD.; Shah Alam; Hybrid; MYR 28,000 - 36,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS Contribution

Annual Increment

Performance Bonus

Medical Leave

Compassionate Leave

Medical Benefit

Optical Benefit

Insurance

Laptop provided

Anniversary Gift

Birthday Gift

Snacks & Refreshments

Job summary

DM DASHER SDN. BHD. is seeking an eCommerce Customer Service Live Chat Agent to assist customers on Lazada, Shopee, Facebook and TikTok. This hybrid role emphasizes fast, accurate responses, helping customers and driving purchases while building lasting relationships.

You will join a supportive team with training, a clear growth path, and rotating day/night shifts. Setia Alam commute is expected, with facilities and benefits described in the role.

Qualifications

• Fresh graduates are welcomed to apply.
• Typing speed of 40 words per minute or more.
• Hybrid role with commute to Setia Avenue, Setia Alam (HYBRID position, not required to come to office daily).
• Able to work on shift rotations: day 8am–5pm, night 3pm–12am.

Responsibilities

• Attend to live chat enquiries from Lazada, Shopee, Facebook and TikTok.
• Be fast and accurate in responses to customers.
• Make customers happy and encourage them to purchase.
• Convert customers into DASHER's friends.

Skills

Typing speed

Job description

DM DASHER SDN. BHD. is seeking an eCommerce Customer Service Live Chat Agent to assist customers on Lazada, Shopee, Facebook and TikTok. This hybrid role emphasizes fast, accurate responses, helping customers and driving purchases while building lasting relationships.

You will join a supportive team with training, a clear growth path, and rotating day/night shifts. Setia Alam commute is expected, with facilities and benefits described in the role.