Chinese-Speaking Multichannel Support Specialist

INTELLIGENT NETWORK TECHNOLOGY SDN. BHD.; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

INTELLIGENT NETWORK TECHNOLOGY SDN. BHD. is seeking a customer service representative in Kuala Lumpur to handle enquiries via phone, live chat, and social platforms, provide clear responses, and assist with orders, returns, and warranties.

You will work with Product, Tech and Ops teams to resolve issues, maintain customer records, and prepare daily reports. Diploma or above is required; Chinese language proficiency is essential.

Qualifications

• Diploma or above in IT, Electronics, or related field.
• Must be proficient in spoken Chinese and able to communicate clearly in Chinese during customer interactions.
• Excellent listening, communication and problem-solving skills; patient under pressure.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Handle customer enquiries via phone, live chat, TikTok, Shopee and other platforms with clear, helpful responses.
• Assist customers with orders, product enquiries, warranty claims, returns and exchange policies.
• Record, follow up on and resolve customer complaints per company procedures.
• Collaborate with Product, Technical and Operations teams to resolve product-use issues for customers.
• Maintain and update customer records and daily reports.

Skills

Good communication

Problem-solving

Detail-oriented

Team collaboration

Education

Diploma or above

Tools

Microsoft Office

Job description

INTELLIGENT NETWORK TECHNOLOGY SDN. BHD. is seeking a customer service representative in Kuala Lumpur to handle enquiries via phone, live chat, and social platforms, provide clear responses, and assist with orders, returns, and warranties.

You will work with Product, Tech and Ops teams to resolve issues, maintain customer records, and prepare daily reports. Diploma or above is required; Chinese language proficiency is essential.