Shift-Based Live Support Customer Experience Specialist

EMART24 HOLDINGS SDN. BHD.; Subang Jaya; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

Shift allowances

Holiday allowances

Job summary

EMART24 HOLDINGS SDN. BHD. is seeking a Customer Service Executive in Malaysia to handle live online support, answer inquiries across channels, and assist with order resolution and product recommendations. The role requires flexibility to work 6 days a week and shifts (morning/afternoon), including public holidays, with additional allowances.

The successful candidate will help strengthen customer experience, prioritize inquiries, and work in a fast-paced store environment at EMART24 locations.

Qualifications

• Provide live time support across online channels with a positive, empathetic and professional attitude.
• Prioritize and respond to customer inquiries in a fast-paced environment.
• Explain and recommend products or services to online customers to fulfill needs.

Responsibilities

• Provide live time support and answer customer inquiries across online channels with a positive attitude.
• Acknowledge mobile app orders, support and resolve orders during working hours.
• Explain and provide product/service recommendations to online customers.

Skills

Customer service

Empathy

Communication

Attention to detail

Shift work

Job description

EMART24 HOLDINGS SDN. BHD. is seeking a Customer Service Executive in Malaysia to handle live online support, answer inquiries across channels, and assist with order resolution and product recommendations. The role requires flexibility to work 6 days a week and shifts (morning/afternoon), including public holidays, with additional allowances.

The successful candidate will help strengthen customer experience, prioritize inquiries, and work in a fast-paced store environment at EMART24 locations.