Singapore Banking Customer Care Specialist

Concentrix; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a Banking Customer Service Advisor to handle inbound calls from Singapore customers about balances, transactions, cards, payments, and fees. You will provide information on banking products and services and ensure accurate documentation of customer interactions.

The role emphasizes compliance, data security, and resolving issues, with targets for call handling time, customer satisfaction, and first-call resolution in a fast‑paced, global CX environment.

Job description

Concentrix in Kuala Lumpur is seeking a Banking Customer Service Advisor to handle inbound calls from Singapore customers about balances, transactions, cards, payments, and fees. You will provide information on banking products and services and ensure accurate documentation of customer interactions.

The role emphasizes compliance, data security, and resolving issues, with targets for call handling time, customer satisfaction, and first-call resolution in a fast‑paced, global CX environment.