Customer Success Specialist - Banking - Mandarin - KL

TP; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

TP in Malaysia is looking for a Customer Success Specialist to handle inbound calls and emails, educate customers on self‑service options, and resolve inquiries with specific information tailored to each request. The role requires bilingual fluency in English and Mandarin and the ability to work a 24×7 shift rotation.

Ideal candidates have a bank or financial institution customer service background, willingness to learn, and are fresh graduates who are encouraged to apply.

Qualifications

• Fluency in English and Mandarin with excellent written and verbal communication skills.
• SPM (Sijil Pelajaran Malaysia) or higher educational level required.
• Able to work in a 24x7 shift rotation.

Responsibilities

• Educate customers on self-service options and automated banking channels.
• Conduct call backs for transaction confirmations and request supporting documents as needed.
• Clarify customer needs, evaluate problems, and provide solutions.
• Perform specified KYC tasks when required.

Skills

Fluent English

Mandarin

Education

SPM and above

Job description

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

Responsibilities and Accountabilities

• Educate customers on self-service options and automated banking channels.
• Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
• Clarify customer needs, evaluate problems, and provide solutions.
• Perform specified KYC tasks when required.

Job Requirements:

• Fluent in English and Mandarin languages, with excellent written and verbal communication skills
• Education level : SPM and above
• Able to work in 24*7 Shift rotational basis
• Proven ability to promote and build extraordinary customer rapport
• Experience in a bank or financial institution customer service environment will have added advantage
• Willingness to learn and improve
• Fresh Graduates are encouraged to apply.