Customer Service- Banking

Concentrix; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a Banking Customer Service Advisor to handle inbound calls from Singapore customers about balances, transactions, cards, payments, and fees. You will provide information on banking products and services and ensure accurate documentation of customer interactions.

The role emphasizes compliance, data security, and resolving issues, with targets for call handling time, customer satisfaction, and first-call resolution in a fast‑paced, global CX environment.

Job description

• Handle inbound calls inquiries from Singapore customers regarding account balances, transactions, credit card usage, payments, and fees.


• Assist Singapore customers with lost or stolen cards, fraudulent activity, and account security issues.


• Provide information about banking products and services such as credit limits, interest rates, reward points, and billing cycles.


• Process service requests like account updates, disputes, and payment arrangements.


• Ensure accurate documentation of all customer interactions in the system.


• Follow compliance and data security standards in all customer interactions.


• Escalate complex issues to the appropriate department while ensuring customer satisfaction.


• Achieve individual and team performance targets such as call handling time, customer satisfaction, and first-call resolution, etc.

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?


• What's your expected monthly basic salary?


• How many years' experience do you have as a Banking Customer Service Advisor?


• Which of the following types of qualifications do you have?


• How much notice are you required to give your current employer?

What can I earn as a Banking Customer Service Advisor