Mandarin-Speaking Customer Success Specialist (Banking)

LJ Global Horizon; Kajang; On-site; MYR 36,000 - 54,000; Full time

Job summary

LJ Global Horizon is hiring a Customer Success Specialist (Mandarin) in Kuala Lumpur to handle inquiries via calls and email. You will identify customer needs, provide effective solutions, and educate on self-service tools and digital banking channels. This role requires strong communication and KYC compliance when needed.

Fresh graduates are encouraged to apply. Fluency in English and Mandarin is required, with work rotating 24/7 shifts.

Qualifications

• Fluency in English and Mandarin (spoken and written).
• Willingness to work in 24/7 rotational shifts.
• Banking or financial services experience is a plus (not mandatory).

Responsibilities

• Handle customer inquiries via inbound calls and email support.
• Identify customer needs and provide effective solutions.
• Educate customers on self-service tools and digital banking channels.
• Perform call-backs for transaction confirmations.
• Request and verify supporting documentation.
• Carry out KYC procedures when required.
• Build and maintain strong customer relationships.

Skills

Inbound calls

Email support

KYC

Customer relationships

Communication

Problem solving

Stress management

Attention to detail

English & Mandarin

Education

SPM or equivalent

Job description

Kajang, Selangor, Malaysia

About the job Customer Success Specialist - Mandarin - Kuala Lampur

Full-time | Customer Service / Support | 24/7 Rotational Shifts

The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving issues, and providing accurate information via inbound calls and email channels. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

• Handle customer inquiries through inbound calls and email support
• Identify customer needs and provide effective solutions
• Educate customers on self-service tools and digital banking channels
• Perform call-backs for transaction confirmations
• Request and verify supporting documentation
• Carry out KYC (Know Your Customer) procedures when required
• Build and maintain strong customer relationships
• Fluency in English and Mandarin (spoken and written)
• Minimum education: SPM or equivalent and above
• Willingness to work in 24/7 rotational shifts
• Strong communication and interpersonal skills
• Eagerness to learn and improve
• Experience in banking or financial services is a plus (not mandatory)
• Fresh graduates are encouraged to apply
• Customer service & problem-solving
• Effective communication
• Stress management
• Attention to detail (especially for KYC/compliance tasks)