Inbound Card Services Specialist (Mandarin)

CIMB Bank Berhad; Kuala Lumpur; On-site; MYR 36,000 - 71,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Career advancement

Work-life balance

Job summary

CIMB Bank Berhad in Kuala Lumpur invites applications for a Contact Centre Consultant - Card Call Centre - Inbound (SG) MY. You will be the first point of contact for customers, handling inbound calls related to credit card services and providing world-class service.

Responsibilities include handling enquiries, processing transactions, resolving complaints promptly, and delivering professional 24-hour telephone support.

Qualifications

• Strong interpersonal and communication skills are essential.
• Mandarin proficiency is required to serve Mandarin-speaking customers.
• Good command of spoken and written English and Bahasa Malaysia.
• Computer literacy and familiarity with system applications.
• Willingness to learn new products and processes.

Responsibilities

• Handle customers' enquiries on the Bank's products and services.
• Process customers' transactions accurately according to procedures.
• Respond to customer requests efficiently and courteously.
• Address customer complaints promptly and professionally.
• Deliver world-class 24-hour telephone customer service.

Skills

Interpersonal skills

Communication

Mandarin

English

Bahasa Malaysia

Computer literacy

Tools

CRM systems

Job description

CIMB Bank Berhad in Kuala Lumpur invites applications for a Contact Centre Consultant - Card Call Centre - Inbound (SG) MY. You will be the first point of contact for customers, handling inbound calls related to credit card services and providing world-class service.

Responsibilities include handling enquiries, processing transactions, resolving complaints promptly, and delivering professional 24-hour telephone support.