Shops Onboarding & Support Architect

foodpanda Malaysia Sdn Bhd (Corporate Office); Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Corporate Allowance

Lifestyle Allowance

Job summary

foodpanda Malaysia Sdn Bhd is seeking a Specialist in Shops Onboarding & Support to design scalable onboarding, incubation processes and vendor operations support across foodpanda, foodora and Yemeksepeti. You will train commercial and vendor teams, collaborate with Product Ops to optimize processes, and track performance metrics to drive vendor success in multi-country markets.

The role requires 4+ years in vendor operations or related fields, strong analytical skills, Excel/PowerPoint

Qualifications

• Minimum 4+ years of experience in vendor operations, strategy, or process improvement, in a multi-country or regional role.
• Strong analytical skills, with the ability to interpret complex data sets and translate them into actionable insights.
• Advanced proficiency in Microsoft Excel, PowerPoint, and other Office Suite applications; experience with Salesforce or similar CRM platforms is preferred.
• Demonstrated ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Exceptional communication and interpersonal abilities, with the capability to build relationships and influence stakeholders across all levels.
• A proactive mindset to identify inefficiencies and implement scalable solutions that enhance sales team productivity.
• Experience working across multiple countries or regions, with a strong understanding of diverse market dynamics

Responsibilities

• Process Design: Design scalable shops onboarding and incubation processes to establish a structured framework across regional markets.
• Training & Enablement: Create and manage onboarding and incubation training materials, delivering training programs to relevant commercial and vendor operations teams.
• Stakeholder Collaboration: Collaborate closely with key internal stakeholders to enable seamless execution of vendor onboarding and incubation programs.
• Performance Management: Track onboarding and incubation performance metrics, analyzing key indicators to define clear strategic next steps and optimizations.
• Support Strategy Formulation: Define and refine the overarching strategy for vendor operations support to elevate issue resolution time & service quantity.
• Process Optimization: Work closely with the Product Operations team to streamline vendor operations support processes and remove operational bottlenecks.

Skills

Analytical skills

Communication

Project management

Multi-country experience

Tools

SQL

Salesforce

BigQuery

Job description

foodpanda Malaysia Sdn Bhd is seeking a Specialist in Shops Onboarding & Support to design scalable onboarding, incubation processes and vendor operations support across foodpanda, foodora and Yemeksepeti. You will train commercial and vendor teams, collaborate with Product Ops to optimize processes, and track performance metrics to drive vendor success in multi-country markets.

The role requires 4+ years in vendor operations or related fields, strong analytical skills, Excel/PowerPoint