AI Product Operations Lead - Vendor Solutions

Delivery Hero; Kuala Lumpur; On-site; MYR 110,000 - 170,000; Full time

Job summary

foodpanda, part of the Delivery Hero Group, seeks a Senior Specialist, AM Ops Automation and Efficiency to bridge Central Product & Engineering with local commercial teams across Pandora brands in Malaysia.

You will lead the rollout of vendor-facing AI tools, drive adoption, and tailor implementations to local market needs, ensuring measurable improvements in operational performance and vendor success.

Qualifications

• 3–5 years of experience in Product Operations, Project Management, Strategy & Operations within tech, e-commerce, or food delivery.
• Strong familiarity with tech platforms and AI/ML concepts for automation and vendor solutions.
• Experience coordinating across local market teams and centralized product/engineering teams.
• Excellent written and spoken English communication; translate complex concepts to business-friendly language.

Responsibilities

• Lead market insight and local feedback loop; translate into actionable briefs for Central Product & Tech teams.
• Own AI product rollout and change management; create training materials for local teams.
• Monitor adoption metrics, identify bottlenecks, and drive corrective actions with cross-functional stakeholders.

Skills

Vendor Solutions

Product Operations

Project Management

Strategy and Ops

Cross-functional Collaboration

Tools

SQL

Tableau

Job description

foodpanda, part of the Delivery Hero Group, seeks a Senior Specialist, AM Ops Automation and Efficiency to bridge Central Product & Engineering with local commercial teams across Pandora brands in Malaysia.

You will lead the rollout of vendor-facing AI tools, drive adoption, and tailor implementations to local market needs, ensuring measurable improvements in operational performance and vendor success.