Shop Manager — Lead Teams, Drive Sales & Store Ops

Frasers Group; West Coast Division; On-site; MYR 54,000 - 90,000; Full time

Job summary

Sports Direct Malaysia seeks a Shop Manager to lead a busy outlet in East Malaysia. You will drive sales, manage staff, and ensure excellent customer service.

The role requires proven leadership, at least 3 years as Assistant Shop Manager or similar, and a diploma in Retail Management or related field. Open to relocation; long hours and weekends required. Join a growing brand with 42 stores and a dynamic team.

Qualifications

• At least 3 years working experience as Asst Shop Manager or similar in retail.
• Diploma or certificate in Retail Management or related discipline.
• Passion and knowledge in sports is an advantage.

Responsibilities

• Lead, train, motivate and manage outlet team to deliver excellent service.
• Plan manpower and liaise with HR for recruitment during peak periods.
• Drive monthly sales targets and monitor stock delivery and processing.
• Ensure SOPs, visual merchandising, and product displays meet guidelines.
• Conduct daily briefings, train staff on product knowledge, and update policies.
• Oversee shop operations, handle customer inquiries, and ensure cash accuracy.
• Analyse sales data and shop performance, report to Area Manager.
• Coordinate with departments on maintenance, cleanliness and stock takes.

Skills

Leadership

Management

Customer service

Communication

Interpersonal skills

Analytical thinking

Problem solving

Decision making

Staff scheduling

Relocation willingness

Education

Certificate/Diploma in Retail Management

Job description

Sports Direct Malaysia seeks a Shop Manager to lead a busy outlet in East Malaysia. You will drive sales, manage staff, and ensure excellent customer service.

The role requires proven leadership, at least 3 years as Assistant Shop Manager or similar, and a diploma in Retail Management or related field. Open to relocation; long hours and weekends required. Join a growing brand with 42 stores and a dynamic team.