Retail Shop Supervisor — Sports & Merchandising Lead

Sports Direct Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Sports Direct Malaysia Sdn Bhd is seeking a capable Retail Supervisor to coach and train sales assistants in product knowledge and customer service standards. You will assist in achieving monthly shop sales targets and support stock replenishment, stock takes, and visual merchandising.

You may stand in for Assistant Shop Manager when needed, ensure operational consistency, maintain shop premises, and provide regular updates on staff performance and customer feedback.

Qualifications

• SPM with at least 2 years’ experience as Supervisor in retail industry
• Diploma with at least 2 years as Sales Assistant (or equivalent)
• Passion for sports and retail industry
• Proven supervisory and management skills
• Strong analytical, problem-solving and decision-making abilities
• Good customer service, communication, and interpersonal skills
• Willing to work long hours, weekends, public holidays and shift duties

Responsibilities

• Assist to coach and train sales assistant in products knowledge and customer service standards
• Assist in achieving monthly sales target of the shop
• Assists in stock replenishment activities
• Assists in stock-take (routine, ad-hoc and/ or annual)
• To perform duty as according to all Operational and Customer Service SOPs as well to make Sales Assistants are following the same
• To assist in product display arrangement and visual merchandising
• Stand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operations
• To assist in maintenance and cleaning of shop premises
• To assist in stock take (routine, ad-hoc & annual) as and when required
• Update to Shop Manager on staff performance
• Update to Shop Manager if any Customer feedbacks
• Implement/execute sales & promotion plans as and when required
• Any other legal assignments requested by management from time to time

Skills

Supervisory skills

Management skills

Analytical thinking

Problem solving

Customer service

Communication skills

Interpersonal skills

Shift work

Education

SPM with at least 2 years’ experience as Supervisor

Diploma with at least 2 years as Sales Assistant (or equivalent)

Job description

Sports Direct Malaysia Sdn Bhd is seeking a capable Retail Supervisor to coach and train sales assistants in product knowledge and customer service standards. You will assist in achieving monthly shop sales targets and support stock replenishment, stock takes, and visual merchandising.

You may stand in for Assistant Shop Manager when needed, ensure operational consistency, maintain shop premises, and provide regular updates on staff performance and customer feedback.