East Malaysia Retail Operations Leader

Sports Direct; Kota Samarahan; On-site; MYR 89,000 - 134,000; Full time

Job summary

Sports Direct Malaysia is seeking an Area Manager (East Malaysia) to oversee multiple stores in East Malaysia. You will lead shop managers, drive sales targets, and ensure compliance with brand standards, in a dynamic multi-brand environment.

The ideal candidate has 5+ years in retail management (2 years as Area Manager), strong leadership, analytical skills, and willingness to travel. A passion for sports and merchandise knowledge are a plus.

Qualifications

• Based in East Malaysia with willingness to travel.
• A Certificate or Diploma in Retail Management or a relevant discipline is required.
• Experience: at least 5 years as Shop Manager or 2 years as Area Manager in a reputable retail company of similar size.

Responsibilities

• Lead and manage outlet teams within your area to achieve sales targets and maintain customer service standards.
• Plan manpower and liaise with HR for recruitment and procedures.
• Monitor store operations and ensure consistency with retail SOPs and brand guidelines.
• Communicate with Head Office and other departments to ensure smooth operations and address people-related matters.
• Oversee product display arrangement as per VM guidelines and supervise all shop managers.
• Drive sales performance, promotions, and client relationship management across the area.
• Ensure payroll processing and wage controls are handled efficiently and stores stay compliant.
• Lead development and training initiatives; identify talent and succession planning.

Skills

Leadership & management

Analytical thinking

Problem solving

Decision making

Customer service

Communication

Interpersonal skills

Willingness to work long hours

Travel flexibility

Education

Certificate/Diploma in Retail Management or relevant discipline

Job description

Sports Direct Malaysia is seeking an Area Manager (East Malaysia) to oversee multiple stores in East Malaysia. You will lead shop managers, drive sales targets, and ensure compliance with brand standards, in a dynamic multi-brand environment.

The ideal candidate has 5+ years in retail management (2 years as Area Manager), strong leadership, analytical skills, and willingness to travel. A passion for sports and merchandise knowledge are a plus.