Shop Manager (KSL Mall)

Sports Direct; Johor Bahru; On-site; MYR 45,000 - 75,000; Full time

Job summary

Sports Direct Malaysia is seeking a Shop Manager to lead our retail outlet operations and drive customer service excellence in a fast-paced environment.

You will plan staffing, manage inventory, mentor staff, and ensure adherence to SOPs while achieving sales targets. Open to relocation and flexible hours, including weekends, is required.

Qualifications

• At least 3 years’ experience as Assistant Shop Manager in a similar size retail.
• Certificate/Diploma in Retail Management or related discipline.
• Passion for sports is an advantage.
• Proven leadership and management of a team (min 10 staff).
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.
• Open for relocation.

Responsibilities

• Lead, train, motivate and manage outlet team in delivering best services in all departments.
• Conduct manpower planning for the shop and liaise with Area Manager and HR for recruitment.
• Ensure all team members observe company policies and rules.
• Lead and work with the team to achieve monthly sales target of the shop.
• Plan and monitor stock delivering and processing.
• Ensure all Operational and Customer Service SOPs are followed.
• Manage product display arrangement as VM guideline.
• Conduct daily morning briefing and provide product knowledge training.
• Manage and supervise all team members and attend to customer enquiries.
• Handle overall shop operations and ensure consistency in retail operations.
• Analyze sales data, shop performance and update Area Manager.
• Monitor maintenance and cleanliness of shop premises.
• Plan and execute stock takes and review sales targets.
• Communicate with Head Office and departments to ensure smooth operations.
• Review and appraise staff performance to identify talents.
• Ensure accurate tills reports and cash collection.
• Maintain Occupational Safety & Health policy compliance.
• Implement sales and promotion plans as required.
• Take actions on suspicious activities.
• Perform any other assignments from management.

Skills

Leadership

People Management

Customer Service

Communication

Interpersonal Skills

Problem Solving

Decision Making

Education

Certificate/Diploma in Retail Management

Job description

Sports Direct Malaysia is currently looking for Shop Manager to join our growing team.

Sports Direct Malaysia currently operates a total of 42 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years.

We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).

Job Description

• Lead, train, motivate and manage outlet team in delivering best services in all departments.
• Conduct manpower planning for the shop according to approved headcount, festive/ high seasons, promotional period etc. Then liaise with Area Manager and HR for recruitment and other procedures.
• Ensure all team members observe and practice company’s policies and rules & regulations.
• Lead and work with the team to achieve monthly sales target of the shop.
• Plan and monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations.
• Analyzing sales data, shop performance in all aspects and update to Area Manager.
• Monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Plan and execute stock take (routine, ad-hoc & annual) as and when required.
• Reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Ensure accurate tills report and cash collection.
• Making sure Occupational Safety & Health Policy at premises are followed and maintained.
• Implement/execute sales & promotion plans as and when required.
• Take necessary actions on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

Qualifications

• At least 3 years working experiences as Asst Shop Mgr level in reputable retail companies at similar size.
• At least a Certificate/Diploma in Retail Management or relevant discipline.
• Have passion and knowledge in sports is an advantage.
• Proven leadership and management skills (with minimum 10 pax).
• Good analytic, problem solving and decision-making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.
• Open for relocation.