Shop Manager (Imago Mall)

Frasers Group; West Coast Division; On-site; MYR 54,000 - 90,000; Full time

Job summary

Sports Direct Malaysia seeks a Shop Manager to lead a busy outlet in East Malaysia. You will drive sales, manage staff, and ensure excellent customer service.

The role requires proven leadership, at least 3 years as Assistant Shop Manager or similar, and a diploma in Retail Management or related field. Open to relocation; long hours and weekends required. Join a growing brand with 42 stores and a dynamic team.

Qualifications

• At least 3 years working experience as Asst Shop Manager or similar in retail.
• Diploma or certificate in Retail Management or related discipline.
• Passion and knowledge in sports is an advantage.

Responsibilities

• Lead, train, motivate and manage outlet team to deliver excellent service.
• Plan manpower and liaise with HR for recruitment during peak periods.
• Drive monthly sales targets and monitor stock delivery and processing.
• Ensure SOPs, visual merchandising, and product displays meet guidelines.
• Conduct daily briefings, train staff on product knowledge, and update policies.
• Oversee shop operations, handle customer inquiries, and ensure cash accuracy.
• Analyse sales data and shop performance, report to Area Manager.
• Coordinate with departments on maintenance, cleanliness and stock takes.

Skills

Leadership

Management

Customer service

Communication

Interpersonal skills

Analytical thinking

Problem solving

Decision making

Staff scheduling

Relocation willingness

Education

Certificate/Diploma in Retail Management

Job description

Sports Direct Malaysia iscurrently looking for Shop Managerto join our growing team.

Sports Direct Malaysia currently operates a total of 42 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years.

We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).

Job Description

• Lead, train, motivate and manage outlet team in delivering best services in all departments.
• Conduct manpower planning for the shop according to approved headcount, festive/ high seasons, promotional period etc. Then liaise with Area Manager and HR for recruitment and other procedures.
• Ensure all team members observe and practice company’s policies and rules & regulations.
• Lead and work with the team to achieve monthly sales target of the shop.
• Plan and monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations.
• Analyzing sales data, shop performance in all aspects and update to Area Manager.
• Monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Plan and execute stock take (routine, ad-hoc & annual) as and when required.
• Reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Ensure accurate tills report and cash collection.
• Making sure Occupational Safety & Health Policy at premises are followed and maintained.
• Implement/execute sales & promotion plans as and when required.
• Take necessary actions on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

Qualifications

The position is based at East Malaysia.

At least 3 years working experiences as Asst Shop Mgr level in reputable retail companies at similar size.

At least a Certificate/Diploma in Retail Management or relevant discipline.

Have passion and knowledge in sports is an advantage.

Proven leadership and management skills (with minimum 10 pax).

Good analytic, problem solving and decision-making skills.

Good customer service, communication and interpersonal skills.

Willing to work long hours, weekends, public holidays and shift duty.

Open for relocation.