Shop Manager (KSL Mall)

Frasers Group; Johor Bahru; On-site; MYR 67,000 - 112,000; Full time

Job summary

Sports Direct Malaysia is seeking a Shop Manager to lead and develop the outlet team, ensuring excellent customer service and operational standards across all departments.

You will plan manpower, drive sales targets, manage stock, and uphold health and safety, with willingness to work long hours, weekends, and holidays, and open to relocation.

Qualifications

• At least 3 years of experience as Assistant Shop Manager in a retail setup.
• Certificate or Diploma in Retail Management or related discipline.
• Passion for sports is an advantage.
• Proven leadership with experience managing a team of 10+.
• Good communication and interpersonal skills.

Responsibilities

• Lead, train, motivate and manage outlet team to deliver best services.
• Plan manpower according to headcount and seasonal periods, and coordinate with Area Manager and HR.
• Ensure compliance with company policies and SOPs.
• Drive monthly sales targets and monitor stock delivery.
• Maintain VM standards and product displays.
• Conduct daily briefings and share product knowledge.
• Handle customer inquiries and ensure smooth shop operations.
• Prepare till reports and cash handling.
• Ensure safety and housekeeping in the shop.

Skills

Leadership

People management

Customer service

Communication skills

Analytical thinking

Education

Certificate/Diploma in Retail Management

Job description

Sports Direct Malaysia iscurrently looking for Shop Managerto join our growing team.

Sports Direct Malaysia currently operates a total of 42 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years.

We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).

Job Description

• Lead, train, motivate and manage outlet team in delivering best services in all departments.
• Conduct manpower planning for the shop according to approved headcount, festive/ high seasons, promotional period etc. Then liaise with Area Manager and HR for recruitment and other procedures.
• Ensure all team members observe and practice company’s policies and rules & regulations.
• Lead and work with the team to achieve monthly sales target of the shop.
• Plan and monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations.
• Analyzing sales data, shop performance in all aspects and update to Area Manager.
• Monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Plan and execute stock take (routine, ad-hoc & annual) as and when required.
• Reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Ensure accurate tills report and cash collection.
• Making sure Occupational Safety & Health Policy at premises are followed and maintained.
• Implement/execute sales & promotion plans as and when required.
• Take necessary actions on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

Qualifications

At least 3 years working experiences as Asst Shop Mgr level in reputable retail companies at similar size.

At least a Certificate/Diploma in Retail Management or relevant discipline.

Have passion and knowledge in sports is an advantage.

Proven leadership and management skills (with minimum 10 pax).

Good analytic, problem solving and decision-making skills.

Good customer service, communication and interpersonal skills.

Willing to work long hours, weekends, public holidays and shift duty.

Open for relocation.

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