Shift Technician

DayOne; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

DayOne is expanding its high-performance data centres across Asia and Europe and seeks a Shift Technician to support 24/7 uptime of critical systems. You will report to the Shift Lead and work across cooling, power, UPS, generators, and fire suppression while ensuring safety and operational excellence.

The role requires a Bachelor’s degree in Engineering or IT and a minimum of two years in data centre operations, with strong problem-solving, collaboration with vendors, and clear incident

Qualifications

• Bachelor's degree in Engineering, IT or related field.
• Minimum 2 years in data centre operations or similar.
• Ability to operate and maintain critical infrastructure.
• Able to work in a 24/7 shift pattern.

Responsibilities

• Maintain cooling, power, UPS, generators, and fire systems to ensure uptime.
• Inspect equipment and perform preventive maintenance to prevent faults.
• Respond to alarms, troubleshoot, and repair faults to restore performance.
• Support new systems and equipment implementation for centre operations.
• Use BMS and monitoring tools to identify potential issues.
• Record and analyse monitoring data and incidents for shift handovers.
• Coordinate troubleshooting with vendors and service providers.
• Follow safety protocols and participate in drills and training.
• Document incidents and maintenance in the CMMS for traceability.
• Report safety hazards to the Shift Supervisor.

Skills

Troubleshooting

Incident communication

Team coordination

Safety compliance

24/7 operations

Education

Bachelor's degree in Engineering or IT

Job description

DayOne develops and operates high-performance data centres across Asia and Europe. We're expanding into new international markets.

About the Role

As a Shift Technician reporting to the Shift Lead, you'll support the day-to-day operations and maintenance of the data centre, ensuring uptime and optimal performance of critical systems. You'll work shifts to provide 24/7 coverage, including weekends and holidays.

Responsibilities

• Maintain cooling, power distribution, uninterruptible power supplies (UPS), generators, and fire suppression systems to support uptime.
• Inspect equipment and carry out preventive maintenance to identify faults and keep critical systems operational.
• Respond to alarms and incidents, troubleshooting and repairing faults to restore critical system performance.
• Assist with implementing new systems and equipment to support data centre operations.
• Use Building Management Systems (BMS) and other monitoring tools to identify potential issues affecting facility operations.
• Record and analyse monitoring data to assess performance and identify potential issues.
• Manage and escal incidents according to established protocols so unresolved faults receive the appropriate support.
• Coordinate troubleshooting and repairs with vendors and service providers to restore equipment performance.
• Document incidents, maintenance, and repairs in the maintenance management system to maintain an accurate record for follow-up and shift handovers.
• Follow safety protocols and procedures to maintain a safe working environment.
• Practise safety procedures through drills and training to prepare for safe incident response.
• Report safety hazards or incidents to the Shift Supervisor so they can be addressed.
• Work closely with other shift technicians and support staff to ensure seamless shift transitions.
• Contribute operational observations in team meetings to help identify improvements to data centre operations.

Requirements

Technical Skills

• Bachelor's degree in Engineering, Information Technology, or a related field.
• A minimum of 2 years of experience in data centre operations or a similar role.
• Ability to operate and maintain the critical infrastructure systems listed above.
• Ability to work in a 24/7 operational environment.
• Knowledge of safety protocols and compliance standards.

Soft Skills

• Troubleshoot operational problems and decide when to repair faults or escal for support.
• Communicate incident details and maintenance updates clearly to colleagues, vendors, and service providers.
• Guide team members and coordinate their work to support reliable data centre operations.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.